Remote Clinical Care Coordinator - RN or LPN

Overview

Expand Access. Support Patients. Transform Care.

We are looking for a Remote Clinical Care Coordinator to join our team. This work-from-home telephonic nurse role reports directly to the Director, Contact Center. The Clinical Care Coordinator is responsible for providing expert support in post-acute care navigation and serving as a knowledgeable resource on our services, including home health, hospice, and palliative care.

The Clinical Care Coordinator ensures continuity of care for patients transitioning into or out of our services, determines appropriate levels of care, and educates patients and families on available post-acute care options. This position plays a critical role in connecting patients with the right services while ensuring a seamless, compassionate experience.

The schedule is

Saturday & Sunday 8pm to 8:30am

Friday 12am to 8:30am

Thursday 11am-7pm

Key Responsibilities

Serve as the main point of contact for patients and families transitioning from or seeking post-acute services.

Make clinical level-of-care determinations using discussions, medical records, and other clinical data.

Provide patient education and guidance on home health, hospice, palliative care, Medicare coverage, billing, and other healthcare resources.

Act as a customer advocate throughout the referral process to ensure timely responses and maximize admissions conversion rates.

Coordinate follow-up and track referral outcomes to ensure high-quality care transitions.

Utilize multiple tools and methods to provide patient options and recommendations regarding post-acute care.

Assist in the admissions process, supporting patients who meet requirements and ensuring satisfaction with services.

Maintain awareness of departmental performance objectives and patient satisfaction goals.

About You

Qualifications

Associate degree required; Bachelor’s degree preferred.

Minimum of 3 years of post-acute care experience.

Home health and hospice experience strongly preferred.

Licensed Registered Nurse (preferred) or LPN with active professional licensure in a compact state (must be willing to obtain additional state licensure as required).

Strong knowledge of home health, hospice, and palliative care services.

Excellent communication, analytical, and customer service skills.

Strong computer and technology skills; proficiency in Microsoft Office Suite.

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

Competitive Pay

401(k) with Company Match

Career Advancement Opportunities

National & Local Recognition Programs

Teammate Assistance Fund

Additional Full-Time Benefits:

Medical, Dental, Vision Insurance

Mileage Reimbursement or Fleet Vehicle Program

Generous Paid Time Off + 7 Paid Holidays

Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

Free Continuing Education Units (CEUs)

Company-paid Life & Long-Term Disability Insurance

Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply TodayJoin us in expanding access, supporting patients, and transforming care. If you are an RN or LPN with post-acute care experience and a passion for helping patients navigate home health, hospice, and palliative care, we invite you to apply now.

Legalese

This is a safety-sensitive position

Employee must meet minimum requirements to be eligible for benefits

Where applicable, employee must meet state specific requirements

We are proud to be an EEO employer

We maintain a drug-free workplace

Location
Gentiva
Our Company

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon

Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care

Home health care: Heartland Home Health

Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.