[Remote] Client Solution Specialist I - Retail

Note: The job is a remote job and is open to candidates in USA. Cotiviti is a company focused on delivering solutions and services in the Retail sector, and they are seeking a Client Solution Specialist I. This role involves supporting client relationships, managing enhancement requests, and collaborating with cross-functional teams to ensure client needs are effectively addressed.

Responsibilities

• Produce and maintain documentation related to client projects, meetings, calls, product specifications, special initiatives, and follow-up actions
• Serve as a primary point of contact for assigned clients, interacting directly to drive satisfaction and product success
• Collaborate cross-functionally with Development, Engineering, Project Management, Sales, Operations, and Data Management to deliver all contractually required services
• Investigate, analyze, and respond to client questions and issues for product
• Explain and demonstrate alert applications and product functionality to clients
• Generate, interpret, and present client and product performance reports
• Provide data analysis on client-specific datasets and broader retail data trends
• Support invoicing and contract management efforts by maintaining accurate records for assigned clients
• Monitor product usage and proactively share insights and findings with internal Cotiviti stakeholders
• Coordinate implementation, ongoing support, and maintenance activities for assigned accounts
• Complete all responsibilities as outlined in the annual performance review and/or goal setting
• Complete all special projects and other duties as assigned
• Must be able to perform duties with or without reasonable accommodation

Skills

• B.S., B.A, or advanced degree in business or retail related field, or equivalent experience
• 1-3 years working in customer relations, sales or Client Services required
• Proven ability to manage client expectations, multiple tasks, and deadline accountability
• Strong analytical skills with the demonstrated ability to research and make decisions based on the day-to-day and complex customer problems required
• Excellent oral and written skills are required
• Excellent organization skills, with ability to track multiple projects simultaneously
• Strong interpersonal skills required
• Understands that the clients' best interests are served through smooth, seamless service delivery
• Proactive, self-motivated individual with a demonstrated ability to work well in a group setting
• Must be able to perform daily functions with little supervision
• Strong technical skills, with proven track-record of working with robust software platforms
• Proficiency in Microsoft Office Suite, including PowerPoint, Word, Excel, and Outlook

Benefits

• Medical
• Dental
• Vision
• Disability
• Life insurance coverage
• 401(k) savings plans
• Paid family leave
• 9 paid holidays per year
• 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti

Company Overview

Company H1B Sponsorship