[Remote] Client Services Specialist

Note: The job is a remote job and is open to candidates in USA. Lexitas is a rapidly growing national provider of legal and corporate support services, and they are seeking a Client Services Specialist. In this role, you will be the first line of communication with legal clients, ensuring high-touch support and managing client integrations.

Responsibilities

• Serve as the primary email contact for new and existing clients, ensuring timely, accurate responses
• Onboard new clients and users into Lexitas systems and introduce them to our online client portal
• Manage data entry tasks, including job orders, new attorney/firm profiles, locations, and client preferences
• Coordinate and schedule deposition services across departments
• Monitor job queues and backlogs, update case statuses, and send daily job entries
• Collaborate with sales and operations to support lead generation, resolve client concerns, and ensure job execution
• Generate and distribute client job reports and confirm billing accuracy
• Support the call queue when needed and assist with after-hours availability on a rotating basis
• Maintain confidentiality and compliance with HIPAA regulations for handling legal and medical records

Skills

• High school diploma or equivalent required
• 1+ year experience in litigation services, legal support, or a customer service role
• Exceptional attention to detail and a strong sense of accountability
• Ability to manage multiple priorities in a fast-paced environment
• Strong data entry and typing proficiency with a focus on accuracy
• Outstanding verbal and written communication skills
• A positive, client-first attitude with excellent customer service instincts
• Team-oriented mindset with the flexibility to adapt to shifting priorities
• Proficiency in Microsoft Outlook, Word, Adobe Acrobat, and standard office tools
• Reliable attendance and strong work ethic
• Flexibility to work occasional overtime or on-call shifts as needed
• Understanding of HIPAA compliance is preferred but can be trained
• Knowledge of legal terminology or deposition notices is a plus

Benefits

• Fully equipped home office setup
• Company-issued laptop

Company Overview