[Remote] Client Services Representative - Remote EST & CST

Note: The job is a remote job and is open to candidates in USA. Transworld Systems, Inc. is an industry leader for over 40 years in providing business process outsourcing services. They are seeking a Remote Client Services Representative to handle client inquiries, validate account information, and ensure customer satisfaction.

Responsibilities

• Research data regarding account and billing information to validate and confirm debts owed
• Handle and respond to daily client requests, inquiries, and problems via telephone, email, fax and mail
• Produce reports as requested by clients by assisting in the creation of the reports
• Dependent upon position, demonstrate ability and willingness to learn new computer platform/systems
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws regulations
• Knowledge, understanding, and compliance with TSI policies and procedures
• Follow up in a timely manner to ensure customer satisfaction
• Provide feedback to management concerning possible problems or areas of improvement
• Make recommendations to implement improved processes
• Perform other duties as assigned by management

Skills

• High School Diploma or GED certificate, or equivalent of relevant work experience desired
• Proficient personal computer skills, including Microsoft Office required
• Excellent interpersonal, written, and oral communication skills required
• Must have professional and mature manner, have a 'can-do' attitude
• Ability to maintain the highest level of confidentiality
• Ability to work with minimal supervision required
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
• Frequently required to sit, stand, walk, talk, hear, bend and reach
• Ability to reach with hands and arms
• Occasionally lift and/or move up to 20lbs with or without accommodation
• Ability to stand for long periods of time with or without accommodation
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Benefits

• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Company Overview