[Remote] Client Program Specialist - Patent

Note: The job is a remote job and is open to candidates in USA. Davis Wright Tremaine LLP is one of the top law firms in the U.S. seeking a Client Program Specialist - Patent to support patent client teams. The role involves overseeing projects, managing client communications, and ensuring compliance with billing guidelines.

Responsibilities

• Oversee status of patent projects using project management tools
• Manage a high volume of client communication, and determine appropriate action or response
• Manage a high volume of client billing, with attention to client and internal billing guidelines
• Report new actions, filings, and other patent activity to client
• Liaison with clients to provide information by telephone, email, and using client specific software
• Clear subject matter conflicts, and monitor client specific deadlines
• Coordinate scheduling of disclosure meetings and review meetings
• Availability and willingness to work overtime as needed or requested
• Other duties as assigned

Skills

• 1+ years of experience in an office setting, preferably in the legal or professional services industry
• Demonstrated project management experience
• Prior experience with project management software and/or docketing software
• Self-starter with a high degree of attention to detail and sensitivity to confidential materials
• Ability to accurately type 50+ wpm
• Proficiency in MS Office Products (Word, Outlook, Excel) and Adobe Acrobat
• Demonstrated ability to learn new technologies quickly and independently
• Ability to multitask and balance competing projects and deadlines
• A highly professional demeanor and appearance
• Ability to work in a team-oriented, service focused environment and to handle stressful situations in calm, composed manner
• A high school diploma or GED certification
• Strong communication skills in English, both verbal and written, with all levels of a professional services organization, including interpersonal skills
• Strong customer service, analysis, troubleshooting and problem solving skills
• Previous experience in a law firm or professional services organization, supporting a multi-office environment

Benefits

• Choice of health and vision insurance plans
• 2 paid volunteer days for qualifying community service work
• Dental plan
• Fertility and adoption benefit
• Paid sabbatical after 13 years of service
• Tuition reimbursement
• Commuter benefits
• Retirement contribution
• Health insurance with an optional HSA
• Long term disability
• Dental insurance
• Vision care
• Telemedicine and virtual short term solution based counseling services
• Life insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Subsidized backup care and caregiving resources
• 401(k)
• Vacation
• Sick time
• 11 paid holidays each year
• Employee assistance program
• Voluntary accident insurance
• Voluntary life
• Voluntary disability
• Voluntary long term care
• Pet insurance
• Commuter and Transit programs

Company Overview