[Remote] Channel Sales Representative

Note: The job is a remote job and is open to candidates in USA. Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering individuals in the water industry. They are seeking a Channel Sales Representative to support their Aquatics and Disinfection Solutions sales organization by developing and optimizing relationships with channel partners while ensuring customer satisfaction and sales objectives are met.

Responsibilities

• Answering customer inquiries and providing product information
• Assisting with product selection and recommending alternative options
• Resolving customer complaints and issues in a timely manner
• Maintaining positive relationships with customers to ensure satisfaction and retention
• Assisting sales team with administrative tasks and follow-ups
• Creating and maintaining customer accounts in the system
• Managing customer orders and ensuring timely delivery
• Providing support for sales promotions and special offers
• Accurately entering customer and order information into the system
• Updating and maintaining customer and product databases
• Ensuring data integrity and consistency in all entries
• Generating reports and analyzing data for sales and inventory purposes
• Processing customer orders and verifying accuracy of information
• Coordinating with warehouse and shipping departments to fulfill orders
• Tracking and monitoring order status to ensure timely delivery
• Resolving any issues or delays related to order processing
• Maintaining accurate inventory records and tracking stock levels
• Monitoring and reporting on inventory levels to sales and management teams
• Assisting with inventory counts and audits
• Identifying and addressing any discrepancies or issues with inventory levels
• Compiling and analyzing sales data to generate reports for management
• Maintaining accurate records of customer interactions and transactions
• Documenting any changes or updates to customer accounts or orders
• Providing regular updates and communication to sales and management teams
• Collaborating with various departments, such as sales, marketing, and logistics
• Communicating any issues or concerns with orders or inventory to relevant teams
• Coordinating with external vendors and suppliers for product availability and delivery
• Responding to and resolving any customer or internal inquiries in a timely manner
• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively

Skills

• Bachelor's degree in Business, Marketing or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts
• Basic understanding of sales principles and practices
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Excellent written and verbal communication skills
• Ability to work collaboratively in a team environment

Benefits

• Medical
• Dental
• Vision plans
• 401(k) with company contribution
• Paid time off
• Paid parental leave
• Tuition reimbursement

Company Overview

Company H1B Sponsorship