[Remote] Bilingual Spanish Call Center Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Conduent is a company that delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. They are seeking a Bilingual Spanish Call Center Customer Service Representative to act as the initial point of contact for inquiries related to the NJ Family Care Program, providing one-to-one telephone contact and accurately documenting enrollment requests and status changes.

Responsibilities

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Skills

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Internet Speed Test: Must complete an internet speed test and meet the minimum requirements
• Background and drug screening required

Benefits

• Equipment Provided
• Paid Training
• Full-time with Full Benefits
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time

Company Overview

Company H1B Sponsorship