Remote Bilingual Customer Service Representative

We are a value-based, precision medicine company specializing in Health IT, real-world data, and digital health solutions for specialty providers, payers, and life sciences companies. Through the provision of technology products and technology-enabled services, along with unmatched clinical expertise, we are able to close gaps in care, improve patient outcomes, generate real-world evidence, and accelerate and augment customer commercial success across the healthcare value chain. We are looking for like-minded individuals committed to making a difference in healthcare. Come join our growing team!

Job Description:

The Customer Care Representative is responsible for handling customer telephone calls, both incoming and out-going as well as communication through fax, email, and mail. Incumbent is responsible for establishing the means by which an account will be paid, by either a third-party payer (insurance), or recommending an available payment plan or discount to the caller, if applicable.

Responsibilities:
• Answer incoming /outbound customer service telephone calls, verifying and updating account demographics and taking appropriate action within the billing system to resolve the account/accounts during the initial (first) contact, while adhering to Compliance/HIPAA regulations and internal protocols
• Maintain a courteous and professional demeanor. Answer questions, process information obtained from the caller and process customer complaints appropriately within the AR management system
• Review recorded comments about the patient's account, understand the trip's information, and billing history to provide guidance to the caller regarding past events
• Input information obtained and enter comments relating to an account and call into the AR management system
• Maintains consistent performance in meeting company QA standards during monthly call audits.
• Reviews correspondence received by mail, by e-mails or through the web site and take appropriate research and follow up steps for resolution
• Assist with account billing review and follow up on private pay billing plans and private pay aging
• Familiarize and follow corporate policy and procedures

Qualifications:
• High school diploma/GED
• 1 year of customer service or sales experience
• Type 35 wpm
• Bilingual (Spanish) skills required
• Demonstrated effective verbal and written communication skills
• Knowledge of medical billing processes/or health care billing guidelines is strongly preferred
• Pleasant Telephone etiquette
• Have a customer focused mindset
• General working knowledge of PCs and/or patient accounting computer systems. Working knowledge of Microsoft Word and Excel for Windows
• Able to handle a large volume of work
• Organized and detail oriented with ability to prioritize and perform multiple tasks at once
• Have a customer focused mindset
• General working knowledge of PCs and/or patient accounting computer systems. Working knowledge of Microsoft Word and Excel for Windows

Benefits:

Integra Connect, LLC provides a comprehensive benefits plan.
• Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
• Paid Time Off
• 401k with employer match
• Paid Holidays and Floating Holiday

Equal Opportunity Employer

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:
• 8 hour shift

Work Location: Remote