[Remote] Associate Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. EasyLlama is transforming the HR compliance industry by reinventing outdated training solutions for the mobile-first generation. The Associate Customer Success Manager will manage inbound customer inquiries and ensure a high-quality customer experience in a fast-paced, automated environment.

Responsibilities

• Own all inbound customer inquiries for the scaled segment (email, chat, support tickets)
• Respond quickly and effectively to: Product questions
• Basic troubleshooting
• Account and billing requests
• Process Upgrades
• Triage and escalate more complex issues to Support, Product, or Engineering
• Ensure nothing slips through the cracks across a high volume of requests
• Maintain clean, accurate data across CRM and support tools
• Identify patterns in inbound requests and drive improvements to: Help center content
• Macros and templates
• Automated workflows
• Partner cross-functionally to improve the efficiency and quality of the scaled customer experience
• Help build our scaled Customer Success motion

Skills

• 1–3 years in Customer Success, Support, or another customer-facing role
• Strong written communication — clear, concise, and friendly
• Highly organized with strong attention to detail
• Ability to manage high volume with speed and accuracy
• Systems-oriented — comfortable working within and improving structured processes
• Resourceful and proactive — you look for patterns and solve problems, not just respond to them
• Experience supporting a scaled or high-volume customer segment
• Familiarity with tools like HubSpot, Front, or similar
• Experience working in a SaaS environment

Benefits

• Flexible, fully remote environment
• Competitive employer-sponsored health insurances
• 401(k) + company matching
• Professional development reimbursements
• Quarterly remote work stipend
• Annual wellness stipend
• PTO
• Monthly team events

Company Overview