[Remote] Administrative Agent

Note: The job is a remote job and is open to candidates in USA. New Era Technology is a company dedicated to a people-first approach, aiming to create a supportive and growth-oriented workplace. They are seeking an Administrative Agent to support client transactions in the group savings and retirement sector, focusing on processing requests and maintaining productivity standards.

Responsibilities

• Analyze and carry out various transactions necessary for the administration of the plan; (everything that is simple removal)
• Receive and process requests from our customers received by email
• Meet productivity standards according to the learning curve
• Navigate through our various tools and validate the feasibility of the transaction
• Assist and carry out special projects as requested by a direct supervisor or team leader
• Other duties as assigned

Skills

• High school diploma or equivalent
• Customer Service: 1 year (mandatory)
• User experience with good working knowledge of the Office Suite
• Fluency in French and English (spoken and written)
• Microsoft Products and Operating Systems including Word, Excel, Outlook, SharePoint, and PowerPoint
• Strong, clear and effective English and French written and verbal communication skills
• Attention to detail and accuracy
• Exceptional team spirit and proactivity
• Exceptional time management and multitasking abilities
• Remaining positive and persistent
• Good organizational skills
• Ability to work in a team
• Flexible, reliable and trustworthy
• Time management skills to multitask and adhere to SLAs
• Webex Contact Center Platform
• Intermediate level of knowledge of the English language to analyze documentation and bilingual files

Benefits

• Computer equipment provided.
• No sales or solicitation.
• Dynamic work environment and great team.
• Paid training.
• Quick onboarding.
• Two paid sick days (after 3 months of employment).
• Two weeks of vacation.
• RRSP program (available after 6 months of employment).
• Paid holidays.
• Group insurance (available after 3 months).

Company Overview