[Remote] Account Coordinator | Team Whiskey

Note: The job is a remote job and is open to candidates in USA. Team Velocity is a full-service marketing agency serving the automotive industry, providing integrated marketing solutions. The Account Coordinator will support the Customer Success Team by managing client communications, ensuring timely deliverables, and developing a strong understanding of the automotive industry and integrated marketing strategies.

Responsibilities

• Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and our proprietary technology platform, Apollo®
• Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications
• Participate in and document Client meeting discussions and conference calls
• Maintain constant communication with Account Teams on deliverables’ status and current work-in-progress using internal processes
• Assist with resolving Client questions and needs in a timely manner
• Work to problem-solve production issues and errors; escalate issues, as needed
• Understand Clients’ goals and effectively organize deliverables to ensure productive campaign results
• Update and maintain Clients’ Consumer Portal(s)
• Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturers
• Support Account Management team with additional tasks, as needed
• Work ahead on client deliverables; what you know in advance, do in advance
• Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market
• Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
• Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients
• Continually seek ways to add value to the Client / Agency relationship

Skills

• Bachelor's degree in Marketing, Advertising, Communications, or related field
• A minimum of 0-2 years' professional experience
• Proficient in Microsoft Office
• Extremely organized, task and detailed-oriented
• Must be a critical thinker
• Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
• Demonstrated ability to proactively take ownership of projects
• Ability to establish priorities and objectives
• Must be flexible in a fast-paced, ever-changing environment
• Must maintain focus and constructive behavior under pressure
• Automotive Agency, Automotive In-House Marketing and/or Customer Service experience
• Understanding of integrated marketing strategies, including traditional and media
• Solid understanding of digital marketing
• Understanding of the Automotive Dealership Industry (Tier 3), In-House Dealership Marketing, and/or Automotive Advertising/Agency

Benefits

• Medical
• Dental
• Vision
• 401(k)/matching
• Paid vacation
• Wellness
• And more

Company Overview