Recruiting Operations Manager (Internal Hiring only)

Job Title: Recruiting Operations Manager (HIKINEX Internal Hiring only)
Location: Remote
Work Schedule: PT

About the Role:
We are seeking a highly driven and strategic Recruiting Operations Manager to lead and optimize our recruitment team’s performance. This role will serve as the key bridge between recruiters and clients, ensuring alignment, delivery excellence, and continuous improvement in recruitment outcomes.

The ideal candidate is both people-focused and data-driven—capable of coaching recruiters, managing client relationships, and driving performance through structured processes and strategic insights.

Key Responsibilities

Team Leadership & Coaching

Manage, mentor, and coach a team of recruiters to improve overall performance and productivity

Conduct regular 1:1s, performance reviews, and team meetings

Identify skill gaps and provide actionable coaching, training, and development plans

Foster accountability, ownership, and a high-performance culture within the team

Client Management & Communication

Serve as the primary point of contact between recruiters and clients

Ensure clear alignment on hiring expectations, timelines, and candidate quality

Provide regular updates and insights to clients regarding pipeline and market conditions

Build strong, long-term relationships with clients

Performance Management & Reporting

Track, analyze, and report on key recruiting metrics (e.g., submissions, interviews, placements, conversion rates)

Monitor individual and team performance against KPIs and targets

Implement strategies to improve recruiter efficiency and success rates

Ensure data accuracy across ATS and reporting tools

Escalations & Problem Resolution

Handle client and candidate escalations professionally and efficiently

Support recruiters in resolving complex hiring challenges

Ensure issues are addressed promptly while maintaining strong relationships

Qualifications

Proven experience in recruitment, talent acquisition, or staffing (agency experience preferred)

10 years of recruiting experience and with a leadership or supervisory role managing recruiters

Strong understanding of recruitment metrics, pipelines, and performance management

Excellent communication and management skills

Ability to balance strategic thinking with hands-on execution

Experience working with ATS and recruitment tools

Key Competencies

Leadership & Coaching

Strategic Thinking

Client Management

Data-Driven Decision Making

Problem-Solving & Escalation Handling

Strong Accountability & Ownership

Join Us

Become part of a dynamic team where your contributions are valued, your ideas are heard, and your growth is supported. At H!KINEX, we offer not just a job, but a career path with opportunities to learn, grow, and work alongside industry leaders.