Recovery Specialist

About the Recovery Specialist Position
We’re seeking a driven and reliable Recovery Specialist to join our team of finance professionals. While working as a Recovery Specialist, your primary responsibility will be reaching out to consumers through phone calls and by mail to resolve missed or outstanding payments. Primary Clients include Healthcare, Public and Private Utilities, Credit Unions, and Government.
To succeed as a Recovery Specialist, you’ll need to be an excellent communicator with the ability to build rapport with clients, working to ensure payments are made in a timely manner. You’ll achieve this by possessing a professional demeanor and having solid knowledge of debt laws.
Collection Specialist Responsibilities
Oversee assigned accounts on a regular basis, monitoring for unresolved debts
Investigate assigned accounts to determine if there’s a long-term issue
Contact consumers and patients with overdue payments to encourage payment, suggesting repayment plans if needed
Develop repayment plans that quickly and efficiently resolve outstanding debt
Respond to inquiries in a timely and professional manner, resolving any billing or collection issues
Process payments and, if applicable, refunds
Regularly update account status records for assigned accounts
Review [daily/monthly] reports on collection progress
Collection Specialist Requirements
[2+] years experience as a Collection Specialist or similar role
High school diploma or GED required
Degree preferred
Excellent knowledge of collection and billing procedures
Strong knowledge of legal regulations regarding debt, including but not limited to FDCPA and FCRA
Proficient with Microsoft Office suite
Must be able to work under pressure and be comfortable with contacting patients/consumers about potentially sensitive issues
Excellent written and verbal communication skills with a knack for negotiating
Superb problem-solving and critical thinking skills
Strong organizational and multitasking skills