Real Estate Consultant

About the position

SiteZeus helps brands make smarter real estate decisions using
data, analytics, and predictive modeling. Our products support site selection,
market planning, and growth strategy for multi-unit operators and enterprise
brands. We work at the intersection of real estate, data science, and business
strategy — which means our work is impactful, complex, and highly consultative.

We’re hiring a Real Estate Consultant to own a portfolio of customers
and drive retention, adoption, and expansion. This role is client-facing and
outcome-driven: you’ll serve as the primary point of contact for your accounts
and lead strategic conversations that connect SiteZeus insights to measurable
business decisions. Consultants partner with Analysts who support technical
execution (data preparation, model builds, QA, and reporting). The Consultant
remains the owner of the client relationship and is accountable for customer
health, renewals, and growth.

Responsibilities
• Own overall customer health for a book of business, including retention risk
and renewal outcomes
• Build strong relationships with client stakeholders, including
executive-level contacts
• Align customer goals to SiteZeus product capabilities and help clients
operationalize insights
• Lead onboarding and implementation success in partnership with internal teams
• Drive adoption through structured engagement plans, usage monitoring, and
proactive outreach
• Lead recurring client meetings
• Develop and deliver client-facing decks and presentations
• Translate highly technical deliverables into clear business narratives and
recommendations
• Own renewal processes, including timelines, negotiation support, and
documentation
• Identify upsell and expansion opportunities through usage trends and client
growth signals
• Proactively detect churn risk indicators (low engagement, org changes, missed
value, dissatisfaction)
• Partner closely with your pod Analyst to prioritize work and deliver timely
outputs
• Review model outputs and deliverables for quality and client readiness
• Document customer feedback and escalate trends to Product in a structured way
• Contribute to internal process improvement and documentation

Requirements
• 2–5+ years of experience in Consulting, Customer Success, Account Management,
or Client Services
• Experience in commercial real estate, site selection, retail strategy, or
location analytics
• Strong client communication and presentation skills (written and verbal)
• Experience managing renewals and customer health in a SaaS or services
environment
• Comfort working with data-driven products (you don’t need to be a data
analyst, but you must be curious and adaptable)
• Strong organizational skills and ability to manage multiple priorities

Nice-to-haves
• Experience working with enterprise customers
• Experience supporting analytics, BI, or data-heavy SaaS products
• Familiarity with adoption/usage metrics and customer lifecycle management

Benefits
• health insurance
• PTO
• additional benefits per company policy