Quality Assurance Team Lead (Workforce Development)

Career TEAM is a leading workforce development organization on a mission to transform lives. The Quality Assurance Team Lead will support federal and state-funded workforce development programs by leading quality assurance functions, ensuring data integrity, and strengthening program operations across teams.

Responsibilities

• Lead Quality Assurance efforts across WIOA and related programs to ensure compliance with federal, state, and local requirements
• Review case files, enrollment documentation, and data entry to ensure accuracy, completeness, and adherence to policy
• Identify trends, risks, and areas for improvement, and implement corrective actions
• Serve as a subject matter expert on WIOA compliance and policy requirements
• Partner with compliance teams to proactively address findings and ensure timely resolution
• Oversee data accuracy within case management systems, ensuring alignment between participant records and supporting documentation
• Monitor and correct data discrepancies, including enrollment records, service tracking, and expenditures
• Support the preparation and review of compliance reports and data submissions
• Maintain accurate and up-to-date program records in alignment with contractual requirements
• Supervise and support QA staff, providing coaching, guidance, and performance feedback
• Train staff on data entry standards, documentation requirements, and compliance expectations
• Collaborate with Career Advisors and Team Leads to reinforce best practices and improve data quality
• Foster accountability and continuous improvement within QA and program teams
• Develop, document, and refine workflows, SOPs, and QA processes to improve efficiency and consistency
• Partner with leadership to strengthen program operations and ensure alignment across teams
• Support participant lifecycle processes, including enrollments, service tracking, and exits
• Assist with resolving operational challenges related to data, documentation, and compliance
• Work closely with Program Manager, fiscal teams, and external partners to support invoicing accuracy and documentation
• Coordinate with fund source representatives and compliance staff to address data corrections and reporting needs
• Support communication and alignment between QA, program staff, and leadership
• Provide administrative and operational support across program functions as needed
• Assist with tracking expenditures and entering program-related data
• Complete additional tasks and projects as assigned to support program success

Skills

• Associate degree or higher, or an equivalent combination of education and experience
• 1–3 years of experience in quality assurance, compliance, data management, or program operations
• Experience leading or supporting teams, with the ability to provide guidance and accountability
• Strong attention to detail with the ability to manage high-volume, detail-sensitive work accurately
• Proficiency in Microsoft Office Suite, particularly Excel
• Strong organizational, time management, and multitasking skills
• Excellent problem-solving and analytical abilities
• Ability to work both independently and collaboratively in a fast-paced environment
• Strong written and verbal communication skills
• Ability to handle confidential information with professionalism and discretion
• Valid driver's license
• Experience in workforce development, career services, or WIOA-funded programs
• Knowledge of WIOA policies, compliance requirements, and performance metrics
• Experience working in a career center or case management environment
• Familiarity with data systems used for tracking participant services and outcomes
• Experience supporting audits, monitoring, or compliance reviews

Benefits

• Healthcare
• Dental
• Personal/vacation time

Company Overview