Provider Success Coordinator

About Coral Care

Coral Care is on a mission to connect families with the pediatric therapy providers they need. We support providers in building sustainable, impactful practices — and we're growing the team that makes that possible. The Catalyst Program is our provider growth engine: a dedicated program designed to help providers expand their caseloads, strengthen their market presence, and deliver the best possible outcomes for the families they serve.

About the Role

We are looking for a detail-oriented, self-motivated Provider Success Coordinator to join the Catalyst Program team. Reporting directly to the Program Manager, this person will be the day-to-day point of contact for a portfolio of Coral Care providers — managing each provider's growth activities, supporting their administrative needs, and executing on the tactics that bring our broader marketing strategy to life.

This is an ideal role for someone who thrives on organization and relationship-building, can manage multiple moving pieces simultaneously, and genuinely cares about helping others succeed. You'll play a hands-on role in launching provider digital assets, building referral networks, and ensuring every provider in your portfolio is set up for growth.
Responsibilities

Provider Management & Day-to-Day Support

Serve as the primary point of contact for a portfolio of Coral Care providers, building trusted working relationships with each

Manage and monitor individual provider caseloads, tracking progress toward growth targets and flagging issues proactively

Provide ongoing administrative support to providers, ensuring they have everything they need to focus on patient care

Maintain up-to-date records of provider progress in Notion, logging key milestones, activity updates, and next steps for each provider in the portfolio

Work closely with the Program Manager to translate strategic plans and program goals into actionable, provider-level tactics

Digital Asset Development & Launch
Manage the setup, review, and launch of Google Business profiles for providers — ensuring accuracy of all information before going live

Review provider landing pages for accuracy, completeness, and brand alignment prior to launch

Review and launch provider email marketing campaigns via SmartLead, ensuring campaigns are accurate and aligned with program goals before deployment

Partnership Outreach & Marketing
Conduct outreach calls to prospective referral partners (pediatricians, schools, community organizations, etc.) to build and strengthen each provider's local referral network

Support the development of marketing assets for providers, including outreach materials, one-pagers, and other collateral as needed

Track outreach activity and referral partner progress for each provider in portfolio

Execution & Collaboration
Execute on weekly and monthly action plans in partnership with the Program Manager, staying on top of timelines and deliverables across all providers

Maintain organized records and documentation of provider activities, outreach, and asset status

Surface patterns, challenges, and opportunities to the Program Manager on a regular basis

Qualifications

Experience
1–3 years of account management, client success, or a similar client-facing coordination role

Project Management
Strong organizational skills with the ability to manage multiple providers and workstreams simultaneously without dropping the ball

Attention to Detail
Meticulous and thorough — you catch errors before they go live and take pride in accuracy

Communication
Clear, professional written and verbal communication; comfortable on the phone with providers and referral partners

Work Style
Able to move quickly and efficiently without sacrificing quality; self-directed and proactive in fast-paced environments

SmartLead/Similar email marketing tool
Experience with SmartLead or similar email marketing / outreach platforms

Google Business
Familiarity with managing Google Business profiles
Healthcare / Therapy Context
Prior experience working with healthcare providers, therapists, or in a health-adjacent setting is a plus