Project Manager, SmartSense (Lehi, UT or Mishawaka, IN - Hybrid)

Ventus is a fast-growing company leveraging the Internet of Things (IOT) to enhance organizational decision-making. They are seeking a detail-oriented Project Manager to oversee client-focused projects, ensuring smooth implementations and high customer satisfaction while coordinating cross-functional teams and managing project timelines.

Responsibilities

• Coordinate cross-functional teams to deliver client projects on time
• Build and manage project timelines, milestones, and implementation plans
• Define installation goals and support successful customer onboarding
• Monitor and assist with customer escalations to ensure timely and thoughtful resolution
• Coordinate customer training sessions, documentation, and training videos
• Track project progress and provide clear status updates and reporting
• Apply best practices to improve efficiency, consistency, and customer experience
• Support long-term initiatives such as touchless onboarding and process improvements

Skills

• 1–3 years of experience in a customer support, product support, or client-facing role
• Organized and customer-focused with strong attention to detail
• Comfortable working with data and using metrics to improve performance
• Strong communication skills and the ability to manage multiple tasks at once
• Calm and adaptable in fast-paced or high-volume environments
• Motivated to learn and grow technical and functional skills
• Experience monitoring or improving KPIs such as response time or CSAT
• Familiarity with tools such as NetSuite, Salesforce, JIRA, or Zendesk
• Exposure to high-volume support or operations environments

Benefits

• Short-term incentive program
• New hire stock award
• Paid parental leave
• Open (uncapped) PTO
• Hybrid work environment
• Competitive medical, health & wellbeing and compensation offerings

Company Overview