Project Coordinator

Insurcomm Restoration, part of Fortify Companies, specializes in restoration and emergency response services. The Project Coordinator plays a vital role in supporting mitigation projects by coordinating schedules, maintaining documentation, and ensuring communication among various stakeholders throughout the project lifecycle.

Responsibilities

• Coordinate clerical, administrative, and accounting functions for mitigation and rebuild projects
• Support Project Managers and Operations leadership with daily project coordination
• Maintain accurate job files, notes, and documentation within PSA (our job management software)
• Track mitigation and rebuild project schedules, appointments, inspections, material deliveries, subcontractor workflows, and overall project workflows from beginning to end
• Coordinate office schedules and communicate with customers regarding arrivals, changes, or delays
• Assist with collections processes, including deductibles, progress payments, and final payments when needed
• Coordinate and communicate with insurance companies, adjusters, agents, vendors, and clients throughout the project lifecycle
• Prepare, review, complete, and route project‑related forms, paperwork, purchase orders, and work orders
• Perform project tracking and reporting, including schedules, metrics, and operational reports using Power BI
• Provide quick, accurate responses to vendors, subcontractors, agents, and clients
• Support office staff, production management, and sales teams as needed
• Answer incoming calls, direct inquiries, and assist clients professionally and empathetically
• Demonstrate a positive and professional image of the company through written, verbal, and visual communication
• Apply all safety rules and regulations and help prevent work hazards
• Perform other administrative and coordination duties as assigned

Skills

• Excellent time‑management and organizational skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast‑paced environment
• Professionalism, attention to detail, and reliability
• Ability to apply basic mathematical and accounting concepts
• Experience using job management systems; PSA experience strongly preferred
• Experience creating, maintaining, or working with reports and dashboards; Power BI experience required
• Reliable attendance and punctuality
• Knowledge of the restoration or construction industry with emphasis on Xactimate experience
• Experience supporting Project Managers or Operations teams
• Experience coordinating insurance‑related workflows, including TPAs/program work
• Associate's degree and/or Bachelor's degree preferred

Benefits

• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Generous PTO and paid holidays
• Training and development opportunities
• Growth potential within a PE-backed, expanding organization

Company Overview