Program Engineer/Technical Sales

Position: Program Engineer
FLSA Status: Exempt
Department: Sales
Location: Remote, NA based (Role reports to APAC Leadership)

Overview: The Program Engineer is a key sale team member, providing support and consultation on a global scale for work tooled/textured in the Asia Pacific region. In addition to interfacing with customers directly, this role acts as a liaison to internal stakeholders (sales, operations) in peer regions to ensure timely communication, job tracking/updates, consult, and problem resolution for customer work in APAC. As a trusted and professional sales team member, the Program Engineer promotes the combined offerings of Standex Engraving.

Experience and Education: University degree (4 yr) or above.
Relevant working experience in project or program management; experience in mold industry projects is preferred; familiar with project team collaboration and project execution processes.

Knowledge, Skills and Abilities: Proactive and results-driven with strong execution; cheerful personality, eager to learn new knowledge with good adaptability.
Excellent communication and coordination skills with a strong sense of responsibility Basic Chinese communication preferred. Flexible working hours.
Detail orientated
Good communication of technical details is essential, both verbally and written
Self-starter with ability to work under minimal supervision
Ability to effectively interface with an array of customer personalities, in various situations. Strong collaboration skills to work cross functionally.
Accurate transcription of information – proficient data entry skills
Proficiency with Microsoft office suite. Experience with SAP (or another ERP system) desired.
Problem solving and technical aptitude essential
Ability to travel as needed: approximately 30% - 40% domestic, and 3-4 internationally trips annually.

Essential Duties: Responsible for end-to-end program management, including program and project planning, progress tracking, cost control, risk identification and problem-solving, to ensure projects are delivered on time and with qualified quality.
Develop a strong consultative relationship with customers
Promote the combined offerings of Standex Engraving (Chemical, Laser, Tool Finishing, etc.)
Provide customers with technical support and solutions (tooling, molded parts, etc.)
Manage the details of upcoming jobs to ensure that tools are ready to move through the texturing process when they arrive at facility
Accurate and timely dissemination of information
Performs intermediate to advanced part mark-ups texture line-ups
Attends customer meetings
Communicate with customers on requirements, coordinate with internal departments including production, engineering and quality, allocate resources effectively, and promote cross-departmental communication and collaboration.
Manage program documentation, organize meetings, prepare progress reports. Control key program milestones, and standardize program management processes.