Program Coordinator-Ombudsman

Lifespan of Greater Rochester is a mission-driven nonprofit dedicated to supporting older adults. The Program Coordinator-Ombudsman will manage daily operations of the NYS Long Term Care Ombudsman Program, advocate for residents’ rights, and coordinate volunteer activities.

Responsibilities

• Supports daily operations and implements planned strategic objectives, as assigned by the Program Manager, to achieve program goals
• Participates in all agency staff meetings, program update meetings, and team meetings
• Participates in quarterly data audits conducted by the Office of the State Ombudsman to ensure compliance with program data reporting policies and procedures
• Implements corrective measures as needed
• Maintains knowledge of and applies program policies and procedures to case intake, handling, disposition, and reporting
• Coordinates certification training, continuing education training, or data reporting activities as assigned by the Program Manager
• Collaborates with other Lifespan programs and aging service providers as appropriate
• Supervises volunteer ombudsmen
• Recruits, trains, and supports volunteers
• Completes annual performance evaluations for volunteers, subject to the Program Manager’s review and final approval
• Monitors volunteers’ performance to ensure compliance with agency and program policies and procedures
• Provides feedback and guidance when issues arise and informs the Program Manager when issues continue or remain unresolved
• Serves as a certified ombudsman
• Completes the initial 36-hour NYS ombudsman certification training program
• Completes 18 hours of continuing education training each year to maintain state certification
• Provides direct advocacy services for regional long term care facility residents, visiting at least one facility weekly
• Completes monthly documentation following program policies and procedures
• Meets weekly with the Program Manager for supervision and case review
• Performs other duties as assigned by supervisor

Skills

• Bachelors' Degree in Social Work or another Human Services-related field
• Experience in a human service agency, health care or long term care setting preferred
• Excellent verbal and written communication skills
• Detail-oriented, organized, and able to multi-task in a busy environment
• Maintains composure under strict deadlines and difficult situations
• Able to work in a multi-cultural environment
• Has reliable transportation and can travel within region to assigned facilities
• Proficient working with Microsoft Office
• Experience in a human service agency, health care or long term care setting preferred

Benefits

• Vacation (21 days)
• Sick (10 days)
• Personal Time (3 Days)
• Holidays (11)
• Medical Insurance (3 options)
• Dental Insurance (2 options)
• Vision (2 options)
• Flexible Spending Account
• Health Savings Account with company contribution
• 403(b) Retirement Program
• Hybrid Work Schedule may be available after successfully completing the probationary period

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