Production Support Engineer II (SAS-Viya/AML)

CIBC is building a relationship-oriented bank for the modern world, seeking talented professionals who are dedicated to client success. As a Production Support Engineer II on the US Risk Technology team, you will support the anti-money laundering (AML) platform built using SAS Viya, focusing on application and database support, cloud computing, and collaboration with stakeholders.

Responsibilities

• Investigate application issues; prioritize incidents based on impact and severity
• Identify root causes and implement solutions to prevent recurrence
• Apply IT Infrastructure Library (ITIL) practices for incident, change, and problem management
• Write complex SQL queries; troubleshoot extract, transform, and load (ETL) pipelines
• Manage Linux virtual machines and a PostgreSQL database hosted on Microsoft Azure
• Oversee production changes affecting CIBC’s SAS Viya AML platform, including bug fixes and version upgrades
• Perform disaster recovery tests
• Build trusted working relationships with business stakeholders, technology partners, and external vendors
• Express technical concepts to non-technical audiences with precision and clarity
• Stay up-to-date with emerging technologies, changes in the banking industry, and regulatory developments

Skills

• At least 1 year of experience in an Application Support role
• Solid experience with Linux virtual machines
• Writing complex SQL queries
• Technical familiarity with cloud computing (preferably Azure)
• Strong communication skills
• Ability to prioritize work effectively in a fast-paced environment
• Experience with SAS Viya
• Relevant certifications related to SAS Viya
• Experience with IT Infrastructure Library (ITIL) practices for incident, change, and problem management
• Experience with PostgreSQL database
• Experience with disaster recovery tests
• Experience with AutoSys Workload Automation
• Experience with ServiceNow Platform
• Experience with Red Hat Enterprise Linux (RHEL)

Benefits

• Medical
• Dental
• Vision
• Health Savings Account
• Life Insurance
• Disability
• Other Insurance Plans
• Paid Time Off (including Sick Leave, Parental Leave, and Vacation)
• Holidays
• 401(k)
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

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