Product Solutions Engineer – Advanced Technical Customer Experience & Advertising Technology Support Specialist

About arenaflex

Welcome to arenaflex, where we believe technology has the power to transform how businesses connect with their audiences around the world. As a global leader in digital advertising and cloud-based solutions, we at arenaflex are dedicated to building products and services that make the world a better, more connected place. Our mission goes beyond simply creating innovative tools—we strive to empower businesses of all sizes to achieve their full potential through intelligent, data-driven advertising solutions.

At the heart of our operations lies the arenaflex Global Customer Experience (gCare) team—a dynamic solution-creating effort that supports our outreach teams and promoters worldwide. These solutions must be flexible enough to serve millions of clients across diverse markets and industries. Our team doesn't just investigate issues on the client side; we work collaboratively with Business, Product, and Engineering teams within arenaflex to develop better tools and services, continuously improving our products based on the evolving needs of our customers. As a cross-functional and global team, we take pride in keeping the lights on and ensuring our advertising solutions remain cutting-edge and effective.

We are currently seeking a talented and motivated Product Solutions Engineer to join our gCare team in Reston, USA. This is an exceptional opportunity for professionals who are passionate about technology, problem-solving, and delivering outstanding customer experiences. If you thrive in fast-paced environments, enjoy tackling complex technical challenges, and want to be part of a team that's shaping the future of digital advertising, then arenaflex is the place for you.

Position Overview

As a Product Solutions Engineer at arenaflex, you will play a critical role in providing exceptional technical support and solutions to our advertisers and internal business teams. You will be responsible for managing challenges faced by arenaflex advertisers across our comprehensive suite of advertising products, including Display advertising, YouTube advertising, Analytics platforms, Shopping solutions, arenaflex Marketing Platform (AMP), and Mobile/Applications.

This position encompasses taking ownership of sensitive and complex issues across arenaflex advertising products, identifying patterns of problems for business and clients, collaborating with Product Operations and Engineering to resolve product issues, and managing complex issues through to resolution to improve the overall client experience. You will be the trusted technical advisor who bridges the gap between our internal teams and external advertisers, ensuring seamless integration and optimal performance of our advertising solutions.

Key Responsibilities

As a Product Solutions Engineer at arenaflex, you will be entrusted with a wide range of responsibilities designed to showcase your technical expertise and customer-centric approach:

• Customer Support Excellence: Listen attentively and deliver exceptional customer care, providing advanced troubleshooting and resolving complex issues and bugs from internal teams and arenaflex advertisers. You will serve as the primary technical contact for high-priority issues, ensuring timely resolution and customer satisfaction.
• AI-Powered Ecosystem Expertise: Understand the evolving AI-powered nature of the arenaflex Ads ecosystem and possess the ability to communicate complex ML model language with both internal and external clients. You will translate technical AI concepts into accessible language that drives value for our advertisers.
• Cross-Functional Collaboration: Engage with cross-functional partners, including Business, Engineering, and Product teams, to build automation frameworks and processes that identify and prevent product glitches and issues before they impact our clients.
• Tool Development: Model and develop tools that enable efficient investigation of client issues and inquiries, facilitating troubleshooting of standard use cases and empowering the team to resolve issues more effectively.
• Engineering Partnership: Collaborate closely with Engineering teams on infrastructure launches, updates, and migrations, ensuring smooth transitions and minimal disruption to advertiser operations.
• Issue Pattern Identification: Identify patterns of issues for business and clients, working proactively to address root causes and prevent recurrence across our global advertiser base.
• Product Improvement: Partner with Product Operations and Engineering to resolve product issues, providing valuable feedback that informs future product development and enhancement.

Essential Qualifications

To succeed in this role at arenaflex, you must possess the following minimum qualifications:

• Educational Background: Bachelor's degree or equivalent practical experience in Computer Science, Engineering, Information Technology, or a related technical field.
• Technical Experience: A minimum of 3 years of experience coding with a broadly usable programming language such as Java, C/C++, or Python, working with web technologies including HTML, CSS, JavaScript, HTTP, and Networks, or performing data analysis and visualization using SQL-like query languages.
• Problem-Solving Skills: Strong analytical abilities with the capacity to investigate and debug tagging issues on websites using developer tools such as Chrome DevTools.
• Communication Skills: Excellent ability to interpret data to influence across cross-functional partners in gTech and Engineering associations, with the capability to convey technical issues to both technical and non-technical audiences.
• Technical Adaptability: Willingness to learn and master new technologies, tools, and processes in a rapidly evolving digital advertising landscape.

Preferred Qualifications

Candidates with the following additional qualifications will be strongly preferred:

• System Design Expertise: Experience in system design and API development, with a solid understanding of data structures and algorithms.
• Machine Learning Fundamentals: Foundational knowledge of Machine Learning concepts and their application in advertising technology.
• Ads Platform Experience: Previous experience working with the arenaflex promotions organization and e-commerce products.
• Backend Systems Knowledge: Understanding of backend system concepts including caching, memory management, and system architecture principles.
• Mobile Expertise: Familiarity with mobile application operating systems, mobile application data analysis products, and the ability to analyze issues using debug logs.
• Cross-Functional Influence: Demonstrated ability to translate complex technical concepts for diverse audiences and drive alignment across organizational boundaries.

Skills and Competencies

Beyond formal qualifications, success as a Product Solutions Engineer at arenaflex requires a unique blend of technical proficiency and interpersonal skills:

• Technical Troubleshooting: Exceptional problem-solving abilities with a systematic approach to diagnosing and resolving complex technical issues.
• Communication Excellence: Outstanding verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Customer Focus: Deep commitment to customer success, with a passion for delivering solutions that exceed client expectations.
• Collaboration: Strong teamwork skills with the ability to work effectively across functional boundaries and geographic locations.
• Adaptability: Comfortable working in a dynamic, fast-paced environment with evolving priorities and requirements.
• Analytical Thinking: Strong data analysis skills with the ability to derive actionable insights from complex datasets.

Career Growth and Learning Opportunities

At arenaflex, we are committed to the professional development and career growth of our team members. As a Product Solutions Engineer, you will have access to:

• Comprehensive Training: Extensive onboarding and continuous training on arenaflex products, tools, and technologies.
• Career Advancement: Clear pathways for career progression within the gCare organization, Engineering, Product, or Business tracks.
• Skill Development: Opportunities to develop expertise in cutting-edge advertising technology, AI/ML, and cloud-based solutions.
• Global Exposure: Experience working with a global team and diverse client base across multiple markets and regions.
• Industry Leadership: Access to industry-leading resources, conferences, and professional development programs.

Work Environment and Culture

arenaflex fosters a collaborative, inclusive, and innovative work environment where every team member's contributions are valued and recognized. Our culture is built on the following principles:

• Innovation: We encourage creative thinking and new approaches to solving complex problems.
• Inclusion: We celebrate diversity and believe that different perspectives make us stronger.
• Work-Life Balance: We support flexible work arrangements that help our team members thrive both professionally and personally.
• Continuous Improvement: We embrace feedback and constantly seek ways to improve our products, processes, and team member experience.
• Impact: We are motivated by the tangible impact our work has on businesses and communities around the world.

Compensation and Benefits

arenaflex is committed to offering competitive compensation and comprehensive benefits to our team members:

• Competitive Salary: $26 per hour, with opportunities for performance-based increases.
• Health and Wellness: Comprehensive health, dental, and vision insurance coverage.
• Retirement Plans: 401(k) retirement savings plan with company matching.
• Paid Time Off: Generous paid vacation, sick leave, and holiday time.
• Professional Development: Tuition reimbursement and support for professional certifications.
• Parental Leave: Comprehensive paid parental leave for new parents.
• Employee Assistance Program: Access to resources supporting mental health and well-being.

Why Join arenaflex?

arenaflex makes products and services that make the world a better place, and our gTech role is to help bring them to life. Our teams of trusted advisors support clients worldwide, and our solutions are grounded in our technical expertise, product knowledge, and comprehensive understanding of our clients' complex needs. Whether the answer is a tailored solution to tackle a unique problem, or a new tool that can scale across arenaflex, everything we do aims to ensure our clients benefit from the maximum potential of arenaflex products.

By joining arenaflex as a Product Solutions Engineer, you will become part of a team that is transforming the digital advertising landscape. You will have the opportunity to work with cutting-edge technologies, solve complex problems that impact millions of businesses worldwide, and make a meaningful difference in the success of our clients. If you are ready to take your career to the next level and be part of something truly impactful, we invite you to apply today.

How to Apply

We are excited to hear from talented individuals who are ready to contribute to our mission of helping businesses connect with their audiences through innovative advertising solutions. To apply for this position, please submit your resume and cover letter through our official careers portal.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to welcoming you to our team!