Product Manager

About Us

ManageAmerica is the leading SaaS provider of property management software in the manufactured housing industry. Our vision is to fuel growth in the manufactured housing industry that expands home ownership possibilities. We are on a mission to provide unparalleled community management solutions so our partners can achieve scalable success, faster. We are positioned for growth-minded manufactured housing owners, operators, and investors. We enhance operations to create efficiencies that help our partners capture every dollar possible.

We operate with a set of guiding principles that help us achieve our vision:

Build Trust Every Day

We’re reliable and authentic in each interaction – creating strong bonds with our customers and colleagues.

Fuel Ambition

We invest in team members who are dedicated to their ongoing growth as well as company advancement.

Strive for Excellence

We pursue every opportunity to improve our technology – harnessing innovation and adaptability to further our expertise.

Commit to Each Other

We value teamwork and support each other, knowing that’s what leads to amazing collaboration and service

About the Job

The Product Manager will focus on understanding the problems our customers are trying to solve. You

will own all aspects of providing compelling, market-based solutions. You are not a stranger to

innovation and possess skills needed to translate market needs into value. You will have the opportunity to reimagine the customer experience, business processes, and build new product offerings.

As a key leader in the company, you will work closely with all functional leaders to contribute to ManageAmerica’s growth.

Essential Functions

Being a product champion by researching market trends, competition, customer adoption and
usage

Evaluating opportunities and build a business case for investing to determine what gets built

and delivered to the market

Being knowledgeable of customers and users pain points, constraints and business processes

Partnering with customers, stakeholders, design, and engineering to define a product
roadmap(s)

Driving prioritizing features, releases, and roadmap

Authoring and prioritizing requirements, use cases, and user stories, and working closely with

engineering during execution sprints to ensure the product is built as envisioned

Working closely with UX designers to define the interaction experience for end-users where

applicable

Educating and training internal stakeholders on the product

Communicating product roadmap and trade-off changes to internal stakeholders and customers

Partnering with outbound marketing to communicate changes to customers and developing

market position and Sales enablement materials

Defining KPI metrics by which the product’s value will be measured

Qualifications

Experience with SaaS and/or cloud-based solutions

Experience with software solutions that support business operations, process automation,

seamless third-party integrations and KPI analytics

Demonstrated skills in listening and engaging on ideas with customers and internal stakeholders,

and confidence in sales-related conversations.

Superior communication skills, presentation skills, leadership presence, and the ability to

communicate complex technical concepts to non-technical audiences

Strong appetite for emerging technology and risk

Comfort in dealing with ambiguity

Highly self-motivated with an appetite for an environment that is evolving rapidly

Strong ability to understand complex solutions, technology, and business principles

Strong ability to collaborate in a UX design process

Superior ability to evaluate, prioritize, and communicate requirements and feature roadmaps

Demonstrated understanding of product lifecycle management, whole product strategies, and

go-to-market strategies

Strong project management skills and self-discipline for leading teams to execute with high

quality

Strong analytical and decision-making abilities

Familiarity with remote work technologies, such as video conferencing platforms, project

management software, and remote collaboration tools.

Required Education, Experience, and Certification

Five+ years of Product Management experience, preferably with enterprise B2B platform

technologies.

BA/BS degree

Preferred Education, Experience, and Certification

Experience working the property management software industry

Master’s in Business Administration

Supervisory Responsibility
This position does not have supervisory responsibilities.

Work Environment
This role operates in a fully remote work environment. This role routinely uses standard home office equipment and technology such as computers, monitors, keyboards, mice, and peripheral devices.

Physical and Cognitive Demands
The physical and cognitive demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Cognitive requirements of this position are learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending. Physical requirements of this position are constantly operating a computer and other office productivity machinery such as keyboards, mice, and monitors.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work
Full-time, self-directed hours.

Travel
Occasional travel, up to 25% outside the local area.

Work Authorization

Must be able to show documentation that shows authorization to legally work in the United States of America.

AAP/EEO Statement
ManageAmerica provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.