Product Associate

Europ Assistance Canada is part of Generali Group and is seeking a Product Associate to support the Canadian travel insurance product portfolio. This role focuses on product documentation, standardization, compliance, and performance support while collaborating closely with colleagues and stakeholders.

Responsibilities

• Support the maintenance of product terms and conditions, summaries, and related documentation
• Assist in the preparation and upkeep of product summaries and disclosures, including Quebec‑specific requirements
• Maintain accurate version control and structured product documentation (including XML, HTML, YAML or similar formats)
• Support product standardization efforts and ensure product materials reflect applicable standards and guidance set by Central / Head Office
• Identify inconsistencies across product wordings or materials and escalate issues for resolution
• Support governance approval processes by preparing change documentation and reference materials
• Support product implementation activities in coordination with IT, onboarding, and operations teams
• Assist with testing, validation, and launch readiness for new or amended products
• Support the development of client‑facing product materials used to explain and manage partner portfolios
• Compile and summarize basic product performance metrics, claims feedback, denial themes, and customer issues
• Support comparative and market analysis under the direction of senior product team members

Skills

• University degree preferred in a relevant discipline (e.g., business, economics, law, communication, or a related field)
• Up to 3 years of experience in insurance, financial services, product, operations, or a related field
• Strong attention to detail and written communication skills
• Comfort working with structured documentation formats
• Quantitative aptitude and ability to work with data and metrics
• Fluency in English

Benefits

• 10% bonus

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