About Us
Procurement Partners builds intuitive software that helps healthcare organizations automate purchasing, inventory management, and invoicing. We support thousands of facilities in reducing costs and administrative burden, freeing clinicians and staff to spend more time where it matters most — caring for patients and residents.
One of the fastest growing procure-to-pay software companies in healthcare, Procurement Partners is backed by a growth-oriented private equity firm and scaling rapidly toward our next stage of growth. We are building a high-performing team of people who are passionate about technology, innovation, and impact — people who are excited to grow their careers in a fast-moving, collaborative environment where what you build today directly shapes the trajectory of the company.
About the Role
The Customer Success Manager (CSM) is a trusted advisor responsible for driving the long-term success and growth of our customers. This role requires a high level of business acumen, technical aptitude, and a strong ability to communicate value at the executive level. The ideal candidate thrives in a dynamic, fast-paced environment and brings an ownership mentality, a bias for action, and a growth mindset to every customer interaction.
What You'll Do:
Strategic Account Management
- Build and maintain trusted relationships with executive stakeholders of our customers, acting as their strategic advisor to drive long-term success
- Lead Executive Business Reviews to ensure alignment between the customer's business objectives and Procurement Partners' solutions, presenting value-driven insights and strategic recommendations
- Develop and execute strategic success plans tailored to the specific goals of each enterprise customer, focusing on driving product adoption, retention, growth, and business outcomes
Retention & Growth:
- Proactively identify and address business risks or barriers to adoption by leveraging internal resources (Support, Product, Engineering) and fostering cross-functional collaboration
- Identify churn risks early and implement mitigation strategies that are proactive, data-informed, and customer-centric
- Drive expansion opportunities in partnership with Sales and proactively contribute to account growth planning
- Actively use customer data and platform insights to recommend improvements, ensure usage growth, and deliver measurable impact
Voice of the Customer:
- Serve as the voice of the customer internally, advocating for product enhancements that improve customer experience and drive adoption