Policy Processing Representative - Transportation

Position Summary
The Policy Processing Representative - Transportation is responsible for efficiently processing policy-related transactions, ensuring accuracy and compliance with company policies and regulatory requirements. The role reviews and verifies policy applications, endorsements, and cancellations, inputting data accurately into computer systems, and issuing policy documents to clients. They handle inquiries from policyholders, agents, and other stakeholders, providing timely and accurate information on policy-related matters. They assist with underwriting tasks, such as assessing risk factors and calculating premiums.

What will your job entail?
Key Responsibilities

Policy Processing & Execution
Review and process a variety of policy transactions, including submissions, policy issuance, endorsements, cancellations, renewals, filings, and monthly reporting.

Validate accuracy of policy data within carrier and internal systems, ensuring completeness and alignment with underwriting intent

Complete complex or non-standard transactions that fall outside the scope of centralized processing teams

Ensure all work meets company, carrier, and regulatory requirements

Quality Assurance & Exception Handling
Perform quality reviews and audits of work completed by centralized processing teams

Identify errors, trends, and gaps, and take corrective action as needed

Handle escalated or exception-based tasks requiring advanced knowledge and critical thinking

Provide clear feedback and guidance to improve quality and consistency

Stakeholder Support
Partner with underwriters, agents, and carriers to resolve policy-related inquiries and discrepancies

Respond to questions and escalations from centralized teams

Handle agent and broker phone inquiries related to policy processing

Ensure clear communication and timely resolution of issues

Process Oversight
Monitor assigned workflows to ensure compliance with service level expectations and turnaround times

Support prioritization and distribution of work across processing teams

Identify process inefficiencies and recommend improvements

Assist in maintaining and enhancing standard operating procedures

Collaboration & Training
Assist in onboarding and training of new team members and processing staff

Act as a subject matter expert (SME) for policy processing workflows

Partner with leadership to drive operational efficiency, standardization, and continuous improvement

Share best practices across the team

Qualifications
Experience in insurance operations, underwriting support, or a related role (commercial lines preferred)

Exposure to transportation insurance or the ability to quickly learn transportation-specific workflows

Experience working with centralized processing or shared services teams is helpful

Strong attention to detail with a focus on data accuracy and quality assurance

Demonstrated ability to handle complex tasks, exceptions, and escalations

Effective communication skills, including experience supporting internal and external stakeholders

Ability to manage multiple priorities in a high-volume, fast-paced environment

Proficiency in Microsoft Excel, Teams, and OneNote is helpful

Key Competencies
Quality assurance and attention to detail

Critical thinking and problem-solving

Cross-functional collaboration

Process improvement mindset

Organization and workload management

Accountability and ownership

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target hourly rate range for this position is $20.45 - $22.60 per hour.
The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [email protected]

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.