Platform Lead - Digital Products, Community Support
Posted 2026-05-06
Remote, USA
Full-time
Immediate Start
- Description:
- Define and execute the vision for Airbnb’s self-serve path, delivering robust, extensible systems that enable rapid innovation and global scale.
- Envision, build, and scale agentic AI capabilities and platforms to reduce friction and deliver seamless, personalized support at scale.
- Define, shape, and deliver proactive support capabilities that meet customers where they are and drive customer delight.
- Manage and develop a high-performing, globally distributed team of platform managers, cultivating a culture of innovation, inclusion, and growth.
- Guide key product initiatives from concept to launch, ensuring seamless integration across the support journey and measurable business and user benefits.
- Forge strong partnerships with engineering, design, data science, product marketing, and operations to align vision and drive priorities.
- Deliver extensible platform capabilities that empower rapid experimentation and enable hosts and guests to self-solve across Airbnb’s multi-sided community.
- Requirements:
- 10+ years of platform or product leadership in technology-driven environments, including 5+ years managing teams.
- Deep experience developing and launching extensible platform capabilities at scale.
- Proven experience building delightful consumer experiences used by millions of customers globally.
- Demonstrated success building AI/ML-led consumer products in complex, global operations.
- Inspirational people leader with a track record of developing talent and fostering inclusive, high-performance teams.
- Proven ability to translate business needs into innovative, user-centric technology solutions.
- Exceptional communication and influencing skills, including working across functions and with executive stakeholders.
- Analytical, data-driven problem solver who can operate effectively in fast-paced, matrixed organizations.
- Community-first, user-centric mindset with a relentless drive for excellence.
- Experience in multi-sided marketplaces is a strong plus.
- This position is US - Remote Eligible; candidates must live in a state where Airbnb, Inc. has a registered entity and may be expected to attend occasional office days or offsites.
- Benefits:
- Base pay range $224,000 — $280,000 USD (actual base pay dependent on experience and other factors).
- Eligible for bonus and equity.
- Employee benefits and Employee Travel Credits.
- US-remote eligible role with occasional office or offsite attendance as agreed with manager.
- Reasonable accommodation support for candidates with disabilities during the application and interview process.