PL Customer Care Associate I

NJM Insurance Group is seeking a Personal Lines Customer Care Associate I to provide essential support to customers and internal personnel. This role is responsible for resolving billing, invoice, and payment-related inquiries with a high degree of professionalism and accuracy, while also processing account transactions and handling commercial lines accounts as needed.

Responsibilities

• Assist Personal Lines customers and internal staff with billing and payment inquiries
• Reviews reports and customer inquiries; make account adjustments and coordinate with commercial lines underwriting and sales teams
• Analyze and validate credit statuses on accounts
• Process returned and incoming payments on delinquent policies, issues related transactions and correspondence

Skills

• High school diploma or GED equivalent
• High-level relationship management skills
• Strong multitasking and decision-making abilities
• Entry Level
• Associate degree or higher in business, or related field
• 2+ years of relevant experience in a customer service
• Experience working with cross-functional teams or handling escalated issues

Benefits

• 401(k) with employer match up to 8% and additional service-based contributions
• Health, Dental, and Vision insurance
• Life and Disability coverage
• Generous PTO
• Paid Sick Leave
• Paid parental leave in addition to state-mandated leave
• Discretionary bonuses

Company Overview