Personal Lines Insurance - Senior Account Manager

Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

PNW Insurance Group is an independent insurance agency built on a simple belief: clients deserve thoughtful advice, proactive service, and a team they can trust.

We are a growth-oriented agency known for strong relationships, high service standards, and a culture grounded in our core values: Trustworthy, Kind, Innovative, and Reliable.

Our team operates in a collaborative, accountable environment where experienced professionals are empowered to own their work, solve problems, and continually improve how we serve clients.

We are not a call-center environment. We are a relationship-driven advisory team that values professionalism, communication, and follow-through.

About the Role

We are seeking a licensed and experienced Personal Lines Account Manager who thrives in a fast-paced, high-standards environment and takes pride in delivering exceptional client experiences.

This is a fully remote role working with an established book of business, supporting clients through policy service, coverage guidance, and proactive account management.

The ideal candidate is detail-oriented, highly organized, confident communicating with clients, and comfortable taking ownership of accounts.

What You’ll Do

Manage a personal lines book of business with a client-first mindset

Provide coverage guidance and professional recommendations

Handle policy changes, endorsements, renewals, and remarkets

Conduct account reviews and identify coverage gaps

Support retention efforts through proactive communication

Collaborate with producers and service team members

Document activity and maintain accurate file documentation

Follow established workflows and service standards

What We’re Looking For

Active Property & Casualty license (required)

3+ years personal lines account management experience

Strong coverage knowledge (home, auto, umbrella, etc.)

Experience working within an agency management system

Excellent written and verbal communication skills

Strong organization and time management

Ability to prioritize and manage multiple tasks

High level of accountability and follow-through

Comfortable working independently in a remote environment

What Sets You Apart

You take ownership and don’t wait to be told what to do

You are proactive with clients rather than reactive

You care about doing things the right way, not the easy way

You communicate clearly and professionally

You enjoy being part of a team that holds a high bar

What You Can Expect From Us

Supportive leadership that values your expertise

Clear expectations and structured workflows

Collaborative team environment

A culture focused on continuous improvement

Opportunity to grow with a stable, expanding agency

Competitive compensation based on experience

This is a remote position.