People Operations Specialists (remote, contract, East Coast candidates preferred)

About the position

Our well-known AI client is hiring two People Operations Specialists to join their People Services team within Data Solutions. This is a high-volume, operational role for someone who thrives in fast-paced startup environments and enjoys solving problems through process improvement and automation. You will serve as frontline support for employees, handling a large volume of tickets and requests daily while maintaining exceptional accuracy and attention to detail.

Responsibilities
• Manage high volume of People Services tickets in a Jira-based ticketing system
• Perform administrative tasks in Workday (HRIS)
• Execute data entry and spreadsheet-heavy operational work with extremely high accuracy
• Provide employee-facing support (internal customer service)
• Support onboarding workflows and contractor onboarding/offboarding as you ramp
• Identify and implement process improvements, including automation opportunities using AI tools
• Take on additional operational projects based on team needs

Requirements
• 2-5 years of professional experience
• East Coast based (or clearly aligned to East Coast screening constraint)
• Startup and/or high-growth environment experience strongly preferred
• Extreme attention to detail and ability to move quickly with high accuracy
• Strong organizational skills and communication in a high-volume environment
• Comfort working extensively with spreadsheets and data sets
• Process improvement mindset and interest in automation/AI-enabled workflow improvements
• High-volume support experience (ticketing preferred)
• Demonstrated precision in repetitive operational work
• Comfort with spreadsheets and datasets

Nice-to-haves
• Workday experience
• Jira or similar ticketing system experience
• Greenhouse experience
• Prior People Ops / HR Ops background
• Strong customer service orientation