Patient Support Specialist

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”.
Reporting to the Patient Support Supervisor, the Patient Support Specialist is responsible for resolving inbound patient requests related to billing and appointment scheduling in a multi-channel environment. The ideal candidate will be motivated by joining a quickly growing organization.

Schedule: Monday - Friday 8:30 AM to 5 PM CST
Compensation: $20.50/hour + 5% annual bonus

Patient Support Specialist Job Responsibilities:  Schedule appointments for new and established patients while considering patient insurance, schedule templates and patient/provider preferences  Monitor multi-channel inbound patient requests to ensure timely response and accurate resolutions  Work with patients and insurance carriers to resolve patient billing inquiries  Responsible for maintaining individual and departmental goals including Average Handle Time, Service Level, Abandonment Rate, Call Quality, and others  Maintain confidentiality of all patient information with a full understanding of HIPAA requirements  Demonstrates flexibility to meet the needs of all internal and external customers including changes to workflows, work volume and work schedules  Other duties as assigned 

Ideal Candidate Profile:
Passionate about our mission and inspiring others
Self-starter, for whom no task is too big or too small and takes ownership of their decisions
Experience working in a behavioral health call center
Experience with insurance plans and benefits
Contribute to the collective effort both within own scope - and beyond - as needed
Creative and strategic thinker
A lifelong learner who believes in giving and receiving feedback to get better each day
Organized & process-oriented

Skills/Qualifications:  2-4 years in a healthcare environment required, preferably in billing, front office administration or call center  Must possess strong conflict resolution skills and the ability to multi-task while maintaining the highest-level of quality in every patient interaction  High School diploma or GED required 

At Geode Health, we offer:
Competitive compensation

Flexible schedule

In-person and virtual patient visits

Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)

Professional development opportunities

Clinical community, support, and leadership

Medical, dental and vision benefits

Life insurance

Short and long-term disability

Paid vacation and holidays

Matching 401k plan

State of the art technology

Why work for Geode Health?
At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care. We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact. Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation.
To learn more, visit us as www.geodehealth.com

Geode Health is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce.

Estimated hourly pay range:
$20.00-$21.00