Patient Administrative Specialist, Admitting /Patient Access - Oncology

Stanford Health Care is dedicated to providing exceptional patient experiences and is seeking a Patient Administrative Specialist. The role involves coordinating new patient intake, scheduling surgeries, managing administrative tasks, and ensuring effective communication within the clinic's operations.

Responsibilities

• Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with general questions about appointments, authorization, payments, billing, and schedules
• Seek, Identifies, and resolves simple escalations, provides service recovery where appropriate
• Track and manage incoming referrals and schedule appointments for patients in a timely manner
• Adhere to scheduling instructions, referral guidelines, and insurance eligibility
• Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence
• Manage faxes, mail, file documentation, and maintain databases
• Process forms and utilize phone and electronic medical records systems
• Welcome and orient new PAS staff members to best practices
• Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients
• Communicate scheduling preferences and urgent needs with providers
• Cross-trained to support multiple providers, services, and/or departments

Skills

• High School Diploma/GED
• At least one (1) year of related healthcare experience (Including external experience) required
• Knowledge of Windows-based office software, computers, and operating systems
• Basic Knowledge of medical terminology
• Strong written and phone/verbal communication skills
• Phone skills, including familiarity with complex or multi-line phone systems
• Strong time management and organizational skills
• Ability to solve problems and manage multiple priorities
• Actively listen to patients and colleagues
• Provide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism
• Adjust communications to fit the needs and level of understanding of the receiver
• Exercise calmness in stressful situations
• Assist with welcoming & orienting new PAS staff members
• Demonstrate exemplary customer service and acts as a liaison between the front and back office
• Ability to acquire and develop departmental expertise

Company Overview

Company H1B Sponsorship