Part-Time Customer Service Representative (SLF Call Center Operator)

Penn State University is seeking temporary part-time customer service representatives for the Spotted Lanternfly Call Center. The role involves serving as the first point of contact for reporting sightings and providing information, while maintaining a professional image of the call center.

Responsibilities

• Serve as the first-line point of contact for external stakeholders interested in reporting a Spotted Lantern Fly sighting and/or looking for additional information and resources
• Maintaining the overall operation and professional image of the customer-focused call center
• Respond to and refer customer questions and/or needs, provide appropriate responses/services for the situation, and refer to other department(s)/unit(s) when necessary
• Assist with any required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture

Skills

• Strong customer service skills on the telephone
• Data entry
• The ability to use the provided reference materials and provide information about SLF to customers who call in

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