Owner Service Agent - Inbound Customer Service Representative (Remote Work From Home) - South Carolina Territory

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Join the arenaflex Team: Owner Service Agent - Inbound Customer Service (Remote)

Are you ready to become part of something bigger? At arenaflex, we believe that good things happen when passionate people come together to create exceptional experiences. As the fastest-growing appliance company in the nation, we're powered by creators, thinkers, and makers who know that anything is possible—and that there's always a better way. We invite you to join us on our journey to transform the customer service industry and make a meaningful impact in the lives of homeowners across America.

About arenaflex

At arenaflex, our philosophy is built on three simple yet powerful commitments that define who we are and how we work: we come together as one team, we always look for a better way, and we create possibilities for our customers, our communities, and our employees. As a subsidiary of arenaflex, Advanced Services Inc. has been cultivating a culture of celebration, reward, and excellence for over 30 years. We take immense pride in our community outreach initiatives and are committed to providing exciting promotional opportunities and clear career pathways for every team member.

When you join arenaflex, you're not just accepting a job—you're embarking on a rewarding career where your skills matter, your voice is heard, and your growth is our priority. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

Position Overview

We are currently seeking motivated and customer-focused individuals to join our team as Owner Service Agents in our Inbound Customer Service department. This is a remote position that allows you to work from the comfort of your own home while serving as the first point of contact for homeowners seeking assistance with their arenaflex appliances.

As an Owner Service Agent, you will be the voice of arenaflex, providing exceptional support to customers by addressing their concerns, answering product questions, assisting with parts inquiries, scheduling services, and helping them navigate their ownership experience. This role is ideal for individuals who thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering outstanding customer experiences.

Work Schedule: This position offers flexible scheduling with 8-hour shifts between the business hours of 7:00 AM to 7:00 PM (Central Time), Monday through Friday. We have both full-time and part-time opportunities available to accommodate your lifestyle and career goals.

What You'll Create Possibilities

After completing our comprehensive 8-week training program, you will be equipped with the knowledge and tools needed to excel in this role. Using our Windows-based programs and internal applications, you will:

• Handle incoming inquiries via phone calls, faxes, emails, chats, and written correspondence with professionalism and empathy


• Provide expert product information regarding parts sales, service requests, and pre/post-purchase inquiries


• Resolve owner issues through effective troubleshooting techniques and minor concessions using your creativity and judgment-based reasoning skills


• Create, update, and maintain owner records in our system to accurately document complaints, actions taken, and resolutions achieved


• Follow established guidelines while exercising good judgment to implement concession solutions that benefit both the customer and the company


• Proactively provide feedback to our Quality and Training teams to help continuously improve our processes, training materials, and customer experience


• Adhere to all safety policies and procedures to ensure a safe and secure work environment for yourself and your colleagues


• Support other areas of the business as needed to ensure seamless operations across all departments


• Perform other duties as assigned to meet the evolving needs of our customers and organization

What You'll Bring to Our Team

We're looking for candidates who are passionate about customer service and committed to making every interaction a positive one. To succeed in this role, you should have:

• Education: High School Diploma or GED required


• Experience: Two or more years of sales or service experience is preferred, but we welcome eager learners with the right attitude


• Customer Service Passion: A genuine desire to help customers and solve their problems effectively


• Organizational Skills: Strong ability to manage multiple tasks, prioritize assignments, and plan for rapid satisfactory resolution of issues


• Time Management: Excellent multi-tasking abilities and effective use of time to meet productivity goals


• Critical Thinking: Sound judgment and reasoning skills to navigate complex customer situations


• Adaptability: Flexibility to embrace change and adjust to evolving processes and technologies


• Independence: Ability to take direction from management while working independently to achieve goals


• Communication Skills: Exceptional written communication abilities, with good typing skills and comfort navigating multiple online applications


• Active Listening: Strong listening and questioning skills with the ability to resolve conflicts diplomatically


• Ownership Mentality: An exceptional sense of ownership with proven follow-through skills and a commitment to seeing issues through to completion


• Negotiation & Conflict Resolution: Proven skills in negotiating satisfactory outcomes and diffusing difficult situations or irate customers


• Dependability: A proven attendance record demonstrating reliability and accountability to work as scheduled


• Coachable Attitude: Ability to accept constructive feedback and actively apply coaching to improve performance


• Team Player: Desire to work collaboratively in a team environment to achieve common goals


• Patience & Calm: Ability to remain calm and patient while handling challenging customer concerns


• Language Proficiency: The ability to communicate effectively in English is a requirement

Requirements for Remote Work Environment

To ensure your success in this remote position, you must have:

• A dedicated work area that is quiet and spacious enough to accommodate the arenaflex-provided equipment, including PC, keyboard, mouse, monitors, cables, and ethernet cord


• A reliable local internet provider (Satellite or DSL internet connections are not permitted due to security requirements)


• The ability to maintain a professional home office environment that supports productive remote work

Compensation & Benefits

We value your hard work and dedication, which is why we offer a competitive compensation package that includes:

• Base Rate: $15.00 per hour plus performance-based incentives, paid weekly


• Comprehensive Benefits Package: Including medical, dental, and vision insurance


• Disability Coverage: Both short-term and long-term disability insurance


• Life Insurance: Employer-provided life insurance for peace of mind


• Employee Discounts: Exclusive discounts on arenaflex products


• Tuition Reimbursement: Financial support for continuing your education and professional development


• Paid Time Off: Generous PTO to support your work-life balance

Career Growth Opportunities

At arenaflex, we believe in investing in our people. This position is an excellent entry point into our organization and offers tremendous potential for career advancement. As you gain experience and demonstrate your abilities, you'll have access to:

• Exciting promotional opportunities within the customer service department and beyond


• Clear career paths designed to help you achieve your professional goals


• Ongoing training and development programs to enhance your skills


• Cross-functional exposure to different areas of the business


• Leadership development opportunities for high performers

Our Culture

At arenaflex, creativity meets passion, and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds, experiences, and perspectives that every team member brings to our organization. We believe that a diverse workplace—where everyone is included and people can be their true and authentic selves—fosters creativity and innovation. We know that our differences are our greatest strength, and the very best innovations across every function of our company come from diverse teams.

Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at arenaflex helps us achieve zero distance to our owners, innovate smartly, and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and well-being of everyone—our employees and our communities alike.

arenaflex is a trust-based organization. We believe in offering our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join arenaflex, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

arenaflex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an email to [email protected]

Apply Today!

If you're ready to make a difference, grow your career, and join a team that values your contributions, we encourage you to apply for this exciting opportunity. This position is an excellent gateway into the world of customer service excellence and offers the chance to positively impact the owner experience while building a fulfilling career with arenaflex.

Don't miss your chance to be part of something great. Apply now and take the first step toward a rewarding career with arenaflex—where we come together, always look for a better way, and create possibilities!