Order Specialist

Responsible for seamless order intake, validation, and processing to enable successful provisioning and billing orders to complete customer orders as a unit of work. This role requires a high level of attention to detail, the ability to work under tight deadlines, and seek assistance when required to ensure a high level of quality of orders being entered.

• Process new and transition orders for Federal agencies, ensuring accuracy and compliance with all federal regulations


• Utilize intake methods such as email, Ebond (Conexus, ETEMs), and Business Center to manage order requests.


• Collaborate with cross-functional teams to ensure seamless order processing from intake to billing, including review of order provisioning and billing setup in the system.


• Maintain up-to-date knowledge of EIS products, process flows, and service level agreements (SLAs).


• Support operational dashboards for order visibility and forecasting to improve predictability and control.


• Ensure all network hardware, core network configurations, and software requirements are accurately captured and assigned.


• Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications

• High School Diploma or GED


• 0-2 years of related experience in a network services environment with a focus on order intake and management and/or experience with data entry. Experience within federal government context a plus.

Other Job Specific Skills

• Strong analytical and problem-solving abilities.


• Proficient in quality data entry.


• Proficient in using various intake methods and comfortable working with technology.


• Strong organizational skills and the ability to manage a high volume of orders.


• Strong written and verbal communication skills.


• Strong listening ability to interpret and clarify information being provided.


• Ability to work effectively in a team environment.


• Ability to work on MS Excel for any business calculation.


• Keen attention to detail and accuracy.


• Ability to work well under pressure.