Oracle Fusion HCM Core - Second Level Support 2075

Job Overview

We are seeking an experienced Oracle Fusion HCM Core – L2 Support Consultant to provide operational support for Oracle HCM Cloud applications. The role involves managing production support activities, resolving incidents, and ensuring smooth functioning of HCM modules.

Key Responsibilities

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  Provide Level 2 production support for Oracle Fusion HCM modules
  


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  Handle incident management, service requests, and issue resolution
  


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  Perform root cause analysis and implement fixes
  


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  Work closely with business users and stakeholders to resolve functional and technical issues
  


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  Support ongoing system maintenance, enhancements, and configurations
  


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  Ensure adherence to ITIL processes and support standards
  


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  Participate in periodic system health checks and reporting
  

Required Skills & Experience

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  Minimum 5 years of experience with Oracle HCM Cloud
  


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  Strong expertise in:
  
  
  
  • 
    Global Core HR
    
  
  
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    Absence Management
    
  
  
  • 
    Compensation & Benefits
    
  
  
  
  


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  Hands-on experience in production support environments
  


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  Good understanding of ITIL processes
  

Technical Skills

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  Oracle HCM Extract
  


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  BI Reports & OTBI
  


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  HDL (HCM Data Loader)
  


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  Spreadsheet Loader
  


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  Fast Formulas
  

Functional Skills

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  Experience with:
  
  
  
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    Redwood UI
    
  
  
  • 
    Visual Builder Studio
    
  
  
  • 
    Journeys
    
  
  
  • 
    Personalization
    
  
  
  • 
    Lookups & Value Sets
    
  
  
  • 
    Work Structures
    
  
  
  • 
    Areas of Responsibility
    
  
  
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    Data Roles & Security
    
  
  
  
  

Nice to Have

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  Experience with bi-directional integrations
  


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  Exposure to DevOps practices (preferred but not mandatory)