Optometry Management EMR Specialist (West Coast - Remote)

Employer Industry: Healthcare Technology

Why consider this job opportunity:
• Opportunity for career advancement and growth within the organization
• Work remotely while supporting practices in PST and MST time zones
• Engage in meaningful training and support to enhance practice workflows
• Collaborate closely with internal teams to improve system adoption and performance
• Chance to make a positive impact on patient care processes and operational efficiency

What to Expect (Job Responsibilities):
• Provide virtual support for practices during the rollout and ongoing adoption of the Keplr Care System
• Reinforce best practices through consistent coaching and modeling during system use
• Collaborate with practice leaders to identify areas needing additional coaching or support
• Track support sessions and follow-up items to ensure timely resolution of issues
• Review practice performance indicators and contribute recommendations for improvement

What is Required (Qualifications):
• Minimum 3 years of experience working in an optical, optometry, or healthcare practice
• Strong verbal and written communication skills with the ability to explain processes clearly
• Proficiency with Microsoft Teams, Outlook, Word, Excel, and PowerPoint
• Strong attention to detail and ability to manage multiple priorities in a virtual setting
• Leadership experience strongly preferred, including roles such as practice manager or trainer

How to Stand Out (Preferred Qualifications):
• Experience supporting the adoption of new systems, workflows, or team development
• Comfortable facilitating virtual sessions and coaching individuals and groups
• Able to adapt quickly to change and support teams in dynamic environments

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