Operations Support Specialist

About CAP Index

For over 35 years, CAP Index has been the industry leader in crime risk forecasting. Our data-driven solutions help some of the largest brands, financial institutions, and organizations in the world make informed decisions about safety, security, and risk management. We are expanding our sales team and looking for a motivated, entry-level professional eager to launch a career in sales and business development.

Position Overview
CAP Index is seeking a highly organized, detail-oriented Sales Support Administrator to support our sales, operations, and finance functions. This role plays a critical part in ensuring a smooth customer experience—from order processing through fulfillment—while supporting internal coordination across teams. The ideal candidate is a proactive self-starter who is comfortable managing multiple priorities, learning new systems, and working closely with both clients and internal stakeholders.

Key Responsibilities

Process and fulfill online product orders

General communication with clients regarding orders, invoices, and basic account inquiries

Assist with accounts receivable follow-ups and invoice tracking

Coordinate internally to schedule work efforts tied to product delivery and client requests

Enter and maintain accurate data in CRM and internal systems

Support setup and maintenance of vendor and client portals

Answer incoming phone calls and route inquiries to appropriate team members

Provide administrative backup support to accounting and operations teams

Assist sales team members with administrative and operational needs, especially during travel or customer visits

Maintain organized records, documentation, and internal tracking tools

Qualifications & Skills

College degree

Relevant administrative, sales support, operations, or customer service experience strongly preferred

Experience working with a CRM system (e.g., HubSpot, Salesforce, Zoho, etc.)

Familiarity with basic accounting processes or accounting software is a plus

Strong attention to detail and organizational skills

Ability to manage multiple tasks and priorities independently

Comfortable learning and working with new technologies and platforms

Professional demeanor with strong written and verbal communication skills

Reliable, responsive, and collaborative team player