Operations Manager - Interpreting & Accessibility Service

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Title: Operations Manager (Interpreting & Accessibility Service) – Remote or Hybrid- St. Louis
Location: St. Louis, MO (Remote or Hybrid-St. Louis)
Job Type: Full-Time/Exempt

Salary: $85,000 – $95,000 per year

Job Summary
MT & Associates is a woman-owned sign language interpreting and captioning services company supporting Deaf and hard-of-hearing individuals through professional accessibility services. We provide ASL interpreting, CART captioning, and both onsite and remote services for a wide range of meetings, events, and ongoing communication needs.

We are hiring an Operations Manager as a key leadership role to oversee day-to-day operations, manage and develop a small internal team, and partner directly with the CEO. This role is fully remote with a strong preference for candidates in the St. Louis metro area who can support local needs as they arise. It is ideal for someone who thinks in systems, enjoys building structure, and is ready to own core business operations in a growing accessibility-focused company.

Responsibilities

Oversee daily scheduling and service coverage to ensure accurate, high-quality services

Serve as the operational escalation point before issues reach the CEO

Own and improve standard operating procedures (SOPs) and ensure they are consistently followed

Manage the CRM so client and pipeline data are accurate, current, and useful for decision-making

Track and report weekly KPIs (such as fill rates, response times, and scheduling accuracy) to the CEO

Manage projects and lead a small internal team through regular 1:1s, clear expectations, and performance conversations

Coordinate with external vendors such as bookkeeper, CPA, payroll, and other service providers

Support pricing reviews, rate management, and contract proposals with a path to owning these areas over time

Ensure clear, proactive communication and consistent use of designated communication channels across the team

Support government compliance and security-related operational requirements in partnership with the CEO

Required Qualifications

3+ years of experience in operations, program management, or leadership in a small business or service-based environment

Experience managing people, including giving direct feedback and holding others accountable

Demonstrated ability to design, document, and improve processes and systems (SOPs, workflows, or similar)

Strong written and verbal communication skills, including proactive updates and reliable follow-through

Hands-on experience with CRM platforms and using data to guide business decisions

Comfortable working fully remote with structured check-ins rather than constant oversight

Able to work on a schedule aligned with U.S. Central Time business hours

Preferred Qualifications

Located in the St. Louis metro area or willing to travel there periodically for onsite needs

Experience with pricing, rate management, or contract coordination in a services business

Familiarity with tools such as Go High Level, Trello, Microsoft Teams, or similar platforms

Experience in ASL interpreting, captioning, or Deaf/accessibility services, or strong interest in this field

Experience working with government or post-secondary education clients

Top-Secret Government Clearance

Remote Work Requirements

Reliable high-speed internet connection suitable for video meetings and cloud-based tools

Dedicated, professional home workspace free from excessive noise and distractions

Ability to participate in video meetings with camera on during standard business hours

Compensation & Benefits

Annual merit review tied to clearly defined performance outcomes

20 days of PTO from day one, plus paid holidays

Group medical insurance with 50% of employee premium covered

Monthly stipend toward supplemental benefits (e.g., dental, vision, short-term disability)

Retirement benefits with vesting

Internal training and operational immersion in year one

MT & Associates is an Equal Opportunity Employer. We encourage applicants of all backgrounds and experiences to apply.

This is a remote position.