Operations Associate

We’re a remote-first team, but are only hiring in Canada right now. Please do not apply unless you are authorized to work in Canada.
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About VGen
Human-made art for people who love the internet (❌ NO AI / NFTs)
Through our no-AI digital art marketplace, we help 150,000+ freelance creatives from all over the world earn more easily on the internet while helping clients find the artists they want to commission and shop from.
Starting with the VTuber and livestreaming markets, we're growing quickly and are looking to expand the team to better serve our global community of creatives and creators.
💚 Our site (7M monthly visits) → VGen.co
🐦 Twitter / X (141K) → X.com/_VGen_
💖 IG (165K) → Instagram.com/vgen.co
👾 Discord (149K) → Discord.gg/VGenCommunity
Join us on our mission to create an art-powered digital world where human creativity thrives!
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About the role - Community Operations Associate
As a member of our community operations team, working closely with our Community Operations Manager, you’ll play an integral role in helping our community thrive on VGen. Your role will be multifaceted and include a mix of the following core responsibilities on a rotating basis:
User Support: Responding to support tickets on Zendesk, while collecting user feedback to help improve the platform

Mediation: Addressing advanced support tickets by helping to resolve disputes between artists and clients

Moderation: Engaging in on-site content moderation for scams, AI, tracing, etc.; includes reviewing user-submitted reports

Artist Verifications: Reviewing artist verification applications to promote qualified artists

Weekly Applications: Assess applications to onboard new artists onto the platform

You will be a key member of our small team that is dedicated to empowering and protecting human creativity!
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Who you are
1+ year of experience in customer support or a similar customer-facing role

Strong conflict resolution skills and the ability to practice objective empathy

Excellent written and verbal communication skills

The ability to distinguish between AI and human-made art

An eye for digital art / content

Comfortable with high volumes of repetitive tasks

Proactive self-starter who can excel working independently and as part of a hybrid team

Ready to hit the ground running and make an impact in your first week

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Nice-to-haves
Open to working on weekends

Enjoy watching anime / VTubers / streamers / internet culture

Artist background and experience offering commission services

Prefer Discord over Slack

Previous experience working in a startup environment

Proficient in multiple languages

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What we offer
Competitive compensation + benefits

Remote-first position with significant flexibility and autonomy

Optional downtown Toronto office (we're remote-first but come in regularly to claim your desk!)

Quarterly team meetups in Toronto (travel expenses covered if based in Ontario)

Regular team games nights (League lol, Minecraft, Catan, etc)

No BS culture: speak freely, minimal meetings, trust, and transparency