Operations and Customer Support Specialist (Job ID: ALERIC1)

🚨 IMPORTANT WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
C1 ENGLISH LEVEL IS REQUIRED. THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR ENTIRE SHIFT.
PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH

🌟 Operations & Customer Support Specialist
🆔 Job ID: ALERIC1
🏢 Industry: Product Development, Manufacturing & Supply Chain Management
🌎 Location: LATAM (Spanish Required)
🕒 Job Status: Full Time
💰 Salary: $8 - $9 per hour
🚀 Target Start Date: ASAP

Role Overview 📌
About the Client
The client is a premier global product development, manufacturing, and supply chain management firm with over 25 years of experience delivering high-quality product solutions worldwide. While we specialize heavily as a top-tier manufacturer and distributor of air purification systems, our broader expertise lies in empowering businesses by streamlining the entire product lifecyle—from identifying the right global manufacturers and overseeing production to managing complex international shipping, importing, and final delivery.
About the Role
This isn’t a rigid, repetitive call-center gig. As our Operations and Customer Support Specialist, you will serve as the operational backbone of a lean, entrepreneurial team. You’ll be the warm, professional voice that US distributors trust over the phone and the detail-oriented partner managing daily financial transactions and orders in QuickBooks.
We are specifically looking for an active contributor, not a bystander. Because we operate as a tight team, you won’t just be following a script. We believe every team member should bring their brain to the table to help solve problems, build efficient processes, and directly impact our day-to-day operations. If you thrive in a collaborative, close-knit environment where your voice actually matters, you will love it here.
Key Responsibilities ✅
B2B Customer Service
Answer incoming phone calls from US-based distributors.
Assist distributors with order placement, product inquiries, and general support.
Build and maintain strong, professional relationships across our business network.
Operations & QuickBooks Management
Process and manage incoming orders accurately through QuickBooks.
Handle daily financial maintenance tasks, including processing payments.
Collaborate directly with ownership on a daily task list to keep business workflows moving smoothly.
Proactively look for ways to streamline workflows and suggest process improvements.
Reactive Digital Support
Perform basic, occasional website updates or maintenance if needed (no coding or development required).
Monitor inbound messages on social media channels (like Facebook) to ensure client inquiries are answered promptly. (Note: You will not be responsible for content creation, marketing, or running social media campaigns).
Qualifications & Skills 🎯
Experience
3–5+ years of experience in customer service, operations, or administrative support.
Bilingual Mastery
Flawless written and spoken English and Spanish (essential for communicating with our US customer base).
Tech Savvy
Proficient with QuickBooks (or similar accounting/ERP software) and comfortable picking up basic digital tools.
B2B Dynamics
Comfortable navigating business-to-business customer service and distributor environments.