Operations Analyst

MarketAxess is a leading financial markets technology firm focused on transforming trading through digital solutions. The Operations Analyst will support customers using the MarketAxess Trading platform, ensuring a smooth service experience while gaining hands-on exposure to trading workflows and client interactions.

Responsibilities

• Support MarketAxess customers with day-to-day Trading platform queries and service requests
• Provide clear, professional, and timely communication to clients, ensuring issues are understood and progressed appropriately
• Follow established procedures and guidance, escalating issues promptly where additional expertise or decision‑making is required
• Accurately capture and maintain case details, actions, and outcomes in internal systems
• Apply correct categorization, routing, and prioritization to support effective service delivery
• Consistently operate in line with service standards, customer experience principles, and team ways of working
• Build and apply working knowledge of MarketAxess trading workflows, tools, and protocols
• Develop an understanding of how Client Services supports the broader trading lifecycle
• Use training, documentation, and on-the-job experience to steadily expand scope and confidence
• Work closely with Associates and Senior Associates to support client outcomes
• Contribute positively to team collaboration, knowledge sharing, and continuous learning
• Engage constructively with feedback and coaching to improve performance and judgement
• Identify recurring issues, process friction, or areas of client confusion
• Raise observations and suggestions through appropriate channels
• Support the adoption of new processes, tools, or service enhancements
• Act in accordance with MarketAxess conduct standards, regulatory obligations, and internal policies
• Operate within defined authority and escalation boundaries
• Proactively raise errors, risks, or control concerns
• Maintain a strong focus on accuracy, integrity, and client trust

Skills

• 1+ years of previous experience in operations or customer service positions in the financial services sector
• Must be legally authorized to work in the United States permanently without employment visa sponsorship required now or in the future
• Prior experience in a client-facing, operations, or support role (financial services experience is advantageous but not essential)
• Strong attention to detail and a disciplined approach to process
• Clear, professional communication skills
• A collaborative mindset and willingness to learn
• Confidence to ask questions, escalate appropriately, and take ownership of your work

Benefits

• Hybrid Environment: Our employees enjoy a mix of working in the office and from home
• Free Food: We provide free lunch for employees when they are working in the office. Plus, our offices are stocked with snacks.
• Paid Time Off: Competitive PTO package including vacation and personal days, sick leave and charity days
• Generous Parental Leave: Up to 20 weeks fully paid leave
• 401(k): Dollar-for-dollar employer match up to $17.5K
• Employee Stock Purchase Plan: Employees can purchase MarketAxess common stock at a discount
• Wellness Stipend: We provide employees with up to $1K annually towards gym memberships, home office equipment and more
• Onsite Healthcare: We offer convenient access to world-class care through Mount Sinai at our Hudson Yards location
• Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences
• Core benefits: Highly competitive medical, dental, and vision programs

Company Overview