Online Community Manager for Small Businesses and Entrepreneurs

SAAS Community Manager (Full-Time)

The Lonely Entrepreneur – Learning Community

Remote (U.S.-based) | Full-Time

GENERAL

We are only looking for people who demand excellence from themselves and their teammates. If this is not how you operate, please do not apply.

This role requires ownership, emotional intelligence, judgment, and follow-through. The work matters—to our members, partners, and mission.

Experience with entrepreneur communities, business consulting, coaching, and/or subscription-based SaaS is strongly preferred.

ABOUT THE LONELY ENTREPRENEUR

The Lonely Entrepreneur exists because founders are overwhelmed, isolated, and unsure who to trust—especially in an AI-driven economy.

Our core product is the Learning Community (LC), a SaaS platform built to be the first true one-stop shop entrepreneurs need to start, survive, and grow.

The Learning Community includes:

3,500+ learning modules (business + personal challenges)

Hundreds of templates and tools

Vendor guidance and platform reviews

Active community, group coaching, and live calls

Funding exposure and vetted service providers

TLE also offers Sidekick Consulting (1:1 for $5–$25M companies), the Entrepreneur Survival Guide, and MichaelGPT.

Learn more: https://lonelyentrepreneur.com/

THE ROLE

The Community Manager owns the member experience, engagement, operations, reporting, and growth of the Learning Community.

This is a senior, high-trust role and the connective tissue between members, leadership, marketing, sales, coaching, and partners.

Community is the product. You own it end-to-end.

Reports to the Executive Director of Entrepreneur Success.

CORE RESPONSIBILITIES

Community Experience & Engagement

Own the member journey from onboarding through long-term engagement

Drive activation, participation, and retention in Mighty Networks

Identify disengaged or high-potential members and intervene thoughtfully

Create recognition, spotlights, and success stories

Platform Ownership (Mighty Networks)

Own structure, flow, and clarity of spaces and content

Manage announcements, live events, group coaching, and community hygiene

Onboarding & Member Support

Run onboarding end-to-end (DM welcome within 24 hours, email/text flows, orientations)

Conduct weekly group and individual onboarding sessions

Provide high-quality support via platform, email, text, DMs, Zoom, and phone

Coaching, Events & CEO Calls

Schedule, manage, and moderate coaching calls, CEO calls, and special events

Handle registration, reminders, agendas, moderation, and follow-ups

Participate actively in CEO calls

Content, Testimonials & Media

Record calls, capture testimonials, pull transcripts

Create reporting and marketing materials using Canva

Publish learning modules (video, images, content)

Social Community Extension

Extend LC discussions into LinkedIn and other channels

Bring external insights back into the community

AI & Tools Enablement

Stay current on AI tools relevant to founders

Translate complex tools into practical, founder-friendly guidance

Upsell & Cross-Sell (Trust-Based)

Identify natural moments to introduce premium programs, CEO calls, and consulting

Guide members based on need—not pressure

Reporting, Data & Operations

Generate reports for leadership, grants, and partners

Maintain clean data in HubSpot; manage workflows via HubSpot and Zapier

Furnish weekly progress reports

REQUIRED QUALIFICATIONS

5+ years managing online or membership-based communities

Hands-on Mighty Networks experience (strongly preferred)

Proven ownership of engagement, retention, and growth

Strong HubSpot and automation workflow experience

Experience running live events and coaching calls

Strong LinkedIn and social community skills

Working knowledge of AI tools and modern SaaS platforms

Exceptional written communication and emotional intelligence

Highly organized, proactive, and autonomous

Canva experience

Comfortable working with founders and executives

HOW SUCCESS IS MEASURED

Member engagement, activation, and retention

Onboarding completion

Event and coaching participation

Reporting quality and timeliness

Data accuracy and system integrity

Trust-based upsell effectiveness

Member satisfaction and outcomes