Omni-Channel Customer Engagement Strategist
Posted 2026-05-06We are regularly Roles Omni-Channel Customer Engagement Strategists are responsible The ideal consultants will be passionate about transforming
looking for Omni-Channel Engagement Strategy consultants globally to join our
network of independent consultants.
& Responsibilities
for developing Omni-channel OR digital health strategies for Health brands.
They also provide counsel on the measurement and optimization of digital
programs. Key responsibilities include:
digital landscape assessments
customer journeys
data-driven customer profiles
integrated multi-channel strategies targeting patients, providers and
payers
digital strategies
points-of-view and recommendations surrounding emerging channels
measurement plans and integrated reports
performance data and make improvement recommendations
and manage tests and optimization actions
abreast of emerging digital trends
strategists with expertise in:
customer engagement
engagement and support strategy
engagement strategy
engagement strategy
health strategyRequirements
Healthcare customer engagement. They will be strong analytical thinkers, with
deep subject matter expertise surrounding digital and multi-channel engagement
in Healthcare. They will be thought leaders with a strong service orientation, capable
of directly engaging clients and driving projects forward.
Relevant prior experiences include:
experience in a Lead Strategist role at an agency, consulting firm or
client
record of conceiving and guiding strategies that make a measurable impact
subject matter expertise surrounding digital and multi-channel engagement
in Health OR planning digital health solutions
working with cross-channel data and analytical tools
to interpret and analyze digital performance data
to develop measurement plans and design actionable reports
client consultation skills with ability to guide a strategic discussion
thinker with strong organizational skills
understanding of strategic marketing process
academic credentials; MBA or equivalent advanced degree preferred but not
required.