Offshore Production Coordinator

Overview:

TitleWave Real Estate Solutions, a division of Fidelity National Financial (FNF), is seeking a Offshore Production Coordinator to join our team. In this fulltime role, Responsibilities and priorities include the daily management, support, and resolution of questions that arise within the functions of pre-search, search, typing, examination and review of title search reports. Role will work closely with management and underwriting to address items that arise during the lifecycle of a file including post completion matters related to title search reports completed by offshore partners. This is a remote position and the applicant must be US based. Work visa sponsorship will not be considered.

Duties:

• Provide post training support and clarification and monitor offshore departments after training to ensure processes are functioning effectively.
• Coordinate with the national offshore training coordinator, offshore teams and customer service to address customer service issues related to the search process and post completion.
• Perform quality oversight by conducting periodic audits of completed offshore files, monitoring error trends and providing guidance to resolve and reduce errors.
• Engage the national offshore training coordinator to identify and resolve process gaps that contribute to recurring issues.
• Manage offshore operational workflow by tracking aging files, closely monitoring rush files to minimize delays.
• Partner with the national offshore training coordinator to identify, implement and present training initiatives, including new processes, training materials and guides for regional and state manager approval.
• Work with customer service to clearly respond to client inquiries and manage rush requests and file corrections, as needed.
• Other duties as assigned.

Education:

2+ years of customer service and general knowledge of the Title Industry.

Experience:

• Strong problem solving and time management skills with the ability to prioritize effectively.
• Detail oriented with excellent written and verbal communication skills.
• Demonstrates effective interpersonal skills and professional sensitivity.
• Proficient computer skills, including moderate to advanced knowledge and use of Microsoft.
• applications and other standard software required to perform job duties.
• Clear knowledge and understanding of production platforms and queue management.
• Technical writing skills are a plus.
• Flexible and adaptable with the ability to pivot in fast paced environment.