Office Coordinator

Campions Group is a rapidly growing sales and lettings agency in the UK. They are seeking an Office Coordinator to provide administrative support, enhance customer service, and assist in sales operations within the property lettings and sales sector.

Responsibilities

• Handle documentation related to property sales, including listings and pre offer information
• Update and maintain databases with property details, client information, and transaction records
• Coordinate client appointments, property viewings, and manage the office calendar
• Manage communications, including emails, phone calls, and mail, ensuring timely responses
• Greet clients, address inquiries, and provide detailed information about properties and services
• Resolve client issues or complaints promptly and professionally, maintaining high satisfaction levels
• Assist in preparing and updating property listings, ensuring accuracy both online and in-office
• Support marketing efforts, including preparing promotional materials and organising local events
• Generate and distribute sales performance reports to the management team
• Keep the office organised, stocked with supplies, and ensure a professional environment
• Serve as a liaison between the sales team and other departments, fostering effective communication and collaboration
• Ensure all transactions and activities adhere to relevant regulations and company policies
• Utilise CRM systems to track client interactions and manage data efficiently
• Use office software (e.g., Microsoft Office Suite) and industry-specific tools effectively

Skills

• Exceptional customer service skills
• Ability to excel in fast-paced environments
• Experience in managing various tasks
• Document management skills
• Data entry skills
• Scheduling and coordination skills
• Strong communication skills for managing correspondence
• Client interaction skills
• Problem resolution skills
• Experience in preparing and updating property listings
• Support for promotional activities
• Ability to generate and distribute sales performance reports
• Office management skills
• Coordination skills between sales team and other departments
• Knowledge of compliance with relevant regulations and company policies
• Proficiency in CRM systems
• Proficiency in office software (e.g., Microsoft Office Suite) and industry-specific tools

Benefits

• Employee assistance programme
• Competitive holiday allowance + public holidays
• Charity matching and payroll giving
• Contribution towards eye care tests
• Annual flu vaccination vouchers
• Birthday leave
• Health cash plan plus a range of other additional benefits that are linked to specific job grades

Company Overview