Non-Emergency Medical Transportation (NEMT) Dispatcher

Employment Type

Full Time/Part Time

Employment Level

Mid-Level

Experience Required

2+ Years

Work Setup

Fully Remote

Job Description

The NEMT Dispatcher is responsible for ensuring efficient, reliable, and safe transportation services for patients requiring non-emergency medical transportation. Using RouteGenie, a cutting-edge dispatch and scheduling software, the dispatcher will manage schedules, coordinate with drivers, and communicate with patients and healthcare providers. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced virtual environment.

Education/Qualifications

Transportation Coordination:
• Use RouteGenie to receive and process transportation requests from patients, caregivers, and healthcare facilities.
• Schedule and assign trips to drivers based on location, availability, and patient needs, ensuring efficient routing and minimal delays.
• Monitor and update schedules in real time to address changes and optimize operations.

Communication and Support:
• Act as the primary point of contact for patients, drivers, and healthcare providers.
• Confirm schedules, provide updates, and notify all parties of changes promptly.
• Handle inquiries or concerns professionally, ensuring a positive experience for all stakeholders.

Record-Keeping and Reporting:
• Maintain accurate and detailed records of transportation requests in RouteGenie, including patient information, pick-up/drop-off times, and billing details.
• Generate and submit reports on transportation activity, service performance, and any incidents or complaints using RouteGenie’s reporting tools.

Compliance and Quality Assurance:
• Ensure all trips and processes comply with local, state, and federal regulations, including safety and medical standards.
• Monitor driver and vehicle performance through RouteGenie, addressing any service issues or safety concerns.
• Verify that vehicles meet safety standards and are maintained regularly.

Problem Solving and Issue Resolution:
• Resolve scheduling conflicts, delays, or last-minute changes efficiently using RouteGenie’s built-in tools.
• Address complaints related to driver behavior, service quality, or billing disputes with professionalism and urgency.

Process Improvement:
• Leverage RouteGenie’s features to identify opportunities for improving service efficiency and patient satisfaction.
• Collaborate with management to implement new procedures and optimize operations.

Preferred Qualifications

Experience:
• At least 1-2 years of dispatching or logistics experience, preferably in healthcare or transportation.
• Familiarity with NEMT services and medical terminology is a plus.

Technical Skills:
• Experience using dispatch and scheduling software; familiarity with RouteGenie is highly preferred.
• Strong computer skills, including Microsoft Office Suite and Google Workspace.

Soft Skills:
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and the capacity to handle high-pressure situations.
• Detail-oriented with the ability to multitask and prioritize effectively.

Job Code

DISPATCH2025