Night Shift Customer Service VA (Calls, SMS, Booking) – Home Services Company - Contract to Hire

We are a fast-growing insulation and home services company based in Texas, and we are looking for a reliable and confident Bilingual (SPANISH & English ) Customer Service Virtual Assistant to join our team for the night shift.

This role is customer-facing, so strong communication skills and professionalism are a must. You will be the first point of contact for many of our customers.

Schedule:

Monday – Saturday

⏰ 3:00 PM – 9:00 PM CST

(Potential for extended hours during busy seasons)

Responsibilities:

Answer inbound phone calls from customers

Respond to SMS and chat inquiries in a timely manner

Assist customers with questions about services (insulation, ventilation, etc.)

Schedule and confirm appointments

Document all interactions clearly in our CRM

Provide a high level of customer service and professionalism

Requirements:

Fluent English (spoken and written)

Confident and clear on the phone

Strong organizational and multitasking skills

Reliable internet and quiet work environment

Ability to follow processes and scripts

Customer service or call center experience preferred

Nice to Have (Bonus):

Experience with CRMs (Jobber, GoHighLevel, etc.)

Experience in home services or appointment setting

Sales or booking experience

What We’re Looking For:

We need someone who is:

✔ Reliable and shows up consistently

✔ Detail-oriented and follows instructions

✔ Comfortable talking to customers

✔ Proactive and able to think on their feet