Networking Technical Support Specialist - Fusus

Axon is on a mission to Protect Life, addressing critical safety and justice issues through their devices and cloud software. They are seeking a Networking Technical Support Specialist to provide exceptional technical support to customers, focusing on hardware and software-related issues while meeting performance and quality goals.

Responsibilities

• Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new development roadmap
• Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools
• Work with the Implementation team to assist with the geospatial setup of customer locations
• Respond to and resolve inbound Customer support requests through email and telephone
• Troubleshoot Customer support issues and follow Axon Fusus escalation policy
• Document all work completed within the Axon Fusus CRM support tool
• Participate in Axon Fusus sponsored training and certifications to advance technical skills

Skills

• 1 years experience working in information systems and networking
• Analytical thinker who problem-solves systematically to find resolutions
• Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow required
• Completion of or working toward a college degree in a technical discipline
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
• Experience with security camera systems, VMS, DVR, and NVR solutions is strongly desired
• Certifications such as Network+, Security+, Linux+

Benefits

• Competitive hourly rate and 401k with employer match
• Accrued paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

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