Network Engineer II – Break/Fix WiFi

We are seeking a highly motivated Network Engineer II specializing break/fix support for enterprise customers for WiFi services.

In this role, you will be responsible for configuration and troubleshooting for live customers of a Tier 1 service provider. Your expertise will ensure seamless data flow and network stability, supporting our clients’ critical operations with proactive support and rapid resolution of issues.

Duties
• Fully remote W-2 hourly position.
• Work as a member of a remote team that provides break/fix support for enterprise customers for “data” services, including managed routing, managed security, switching, MNE, ENE.
• Routing, switching, firewall configurations and troubleshooting for live customers of a Tier 1 service provider.
• Implement and support network security protocols including Cisco, Ruckus, and Meraki, as well as legacy solutions and newer standardized solutions.
• This is a typical business hour 40 hours a week position, but one week a month you will be expected to serve as part of an on-call rotation and will be expected to work outside of typical business hours

Requirements
• Experience in the telecom industry working with large businesses and enterprise customers.
• Networking certification level knowledge. You will be trained on normal processes and procedures, but will not be trained on general vendor/equipment knowledge.
• Proven experience supporting enterprise-level IT infrastructure with a focus on data center operations.
• Must be able to pass a background check.
• Strong written and verbal communication skills.
• 6 month to start, but likely to extend far past a year or more.
• Must reside in the U.S.

Pay: $54.00 per hour

Work Location: Remote